Integrated Operations (IO) Bridge Analyst - Night Shift

CACI; Denver (CO); On-site; USD 68,000 - 142,000; Full time

Job summary

CACI International is seeking an Integrated Operations (IO) Bridge Analyst for night shift to support on-site enterprise services. You will monitor incidents, coordinate with the ISC NOC and field units, and produce daily situational reports for government leadership.

The role requires an active TS/SCI with polygraph, Security+ or DoD 8140 IAT, and ITIL 4 (or willing to obtain within 90 days). You will work 12-hour shifts in Panama time and provide after hours on-call support, with a strong

Qualifications

• Active TS/SCI clearance with polygraph.
• Current Security+ or DoD 8140 IAT certification.
• ITIL 4 Certification or plan to obtain within 90 days.
• At least 5 years' experience maintaining IT infrastructure and services.
• Understanding of commercial network services, wavelength, SONET and carrier Ethernet.
• Excellent written and verbal communications.
• Excellent customer service skills.
• Proficient writing skills.
• Experience drafting and briefing presentations and executive level reports.
• Reviewing technical documentation for executive level review.
• On-call availability for COOP or crisis as directed by customer.

Responsibilities

• Maintains an Operations Bridge with ISC NOC and field units.
• Provides Situational Awareness, updates reports, and logs for the customer.
• Analyzes trends with Enterprise management tools to assess service impact and SLA conformance.
• Monitors high-priority incident tickets affecting VIPs and critical services.
• Supports government with situational awareness of events and correlates impacts.
• Performs trend analysis and supports analytical investigation as needed.
• Coordinates network Event and Incident Management activities.
• Prepares daily network availability briefs, charts, and reports for leadership.
• Fill-in support for Shift Supervisors and after-hours Enterprise IT maintenance coordination.
• Facilitates meetings and coordinates briefing materials with customer.
• Coordinates planned and corrective maintenance with carriers and customers.
• Documents resolutions and updates knowledge bases.

Skills

TS/SCI clearance with polygraph

Excellent written & verbal comms

Customer service skills

Proficient writing

Executive briefing experience

Network operations knowledge

On-call availability

Education

Security+ or DoD 8140 IAT certification

ITIL 4 Certification (or within 90 days)

Job description

Job Title: Integrated Operations (IO) Bridge Analyst - Night ShiftJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

The Integrated Operations (IO) Bridge supports the customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance ac vi es, technical support, report creation, network lockdown support, Incident /Problem Management support, as well as providing some quality assurance and training duties.

Work hours - Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts 1800-0600

Position Responsibilities

• Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units
• Provides Situational Awareness support to the Customer, to include updating reports, passing down documenta on and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
• Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems
• Ability to conduct trend analysis and support analytical investigation as needed
• Provides operational coordination for network Event and Incident Management functions
• Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
• Fill-in support for Shift Supervisors as needed
• After hours support for Enterprise IT Maintenance Coordinator
• Facilitates meetings, coordinate briefing materials with customer
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc taskings from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
• Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience
• Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
• Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists
• Documents resolutions and updates self-help and staff knowledge bases.
• Alerts management to recurring problems and patterns of problems

Required Qualifications

• An Active TS/SCI Clearance with Polygraph
• Current Security+ or any DoD 8140 IAT certification
• ITIL 4 Certification - or must obtain within 90 days
• At least 5 years' experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
• Shall demonstrate an understanding of commercial network services, wavelength, SONET and carrier ethernet
• Excellent written and verbal communications skills
• Excellent customer service skills
• Proficient writing skills
• Experience drafting and briefing presentations and executive level reports
• Must be able to review technical documentation and summaries information for executive level review
• Working knowledge of network operations and IT services
• Operational experience collaborating and directing resources supporting mission critical operations
• Must be available for on-call support in the event of a COOP or crisis situation as directed by customer

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$67,800 - 142,200 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.