Integrated Operations Center Manager

Fulton Bank, N.A.; Pennsylvania; Hybrid; USD 114,000 - 190,000; Full time

Benefits offered by this job

Medical plans with prescription drug

Flexible spending account / health sav

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off including holidays

Disability insurance

Maternity and parental leave

Adoption assistance

Educational assistance

Wellness program with incentives

Job summary

Fulton Bank, N.A. is seeking a senior leader to head the Integrated Operations Center, directing cybersecurity, fraud defense, and resilience initiatives across multiple domains. You will align incident response, threat intelligence, and IT operations to protect critical banking functions.

Required is a Bachelor’s degree and 8+ years in security or operations, with CISSP/CISM/GIAC/CFE/CAMS/CBCP preferred. The role supports a remote-capable footprint with travel to Lancaster, PA HQ as needed.

Qualifications

• Bachelor's degree in information security, IT, risk management, or related field.
• 8+ years of technology security, operations, fraud, risk or incident management experience.
• Certifications such as CISSP, CISM, GIAC, CFE, CAMS, CBCP preferred.

Responsibilities

• Lead daily operation of the Integrated Operations Center.
• Develop and maintain operational processes for cyber, fraud, security and resilience.
• Ensure timely identification, escalation, and response to security and resilience events.
• Establish incident management and escalation across business functions.
• Coordinate enterprise incidents and major operational disruptions.
• Establish enterprise situational awareness via monitoring data.
• Develop reporting and executive dashboards on threats and risks.
• Coordinate cyber and fraud intelligence with external sources.
• Improve visibility into cross-domain threats.
• Develop standards, procedures, metrics, and SLAs.
• Identify opportunities to enhance monitoring, automation, and event correlation.
• Support strategic planning and roadmap for IOC capabilities.
• Establish performance measurements for operational effectiveness.
• Manage IOC personnel, schedules, and staffing.
• Provide coaching and professional development.
• Support budget planning and resource prioritization.
• Maintain collaborative relationships with internal and external partners.

Skills

Strong analytical and management

Education

Bachelor's Degree or equivalent experience

Job description

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. Must have the ability to travel to be onsite at our headquarters location in Lancaster, PA.

Lead the Integrated Operations Center (IOC), serving as the enterprise command center for cybersecurity operations across information security, fraud defense, major incident management, and operational resilience. Direct the coordinated detection, investigation, containment, and recovery of cyber threats, fraud activity, and critical technology disruptions through the integration of Security Operations, Fraud Operations, Threat Intelligence, IT Operations, and Business Continuity functions. Ensure effective incident command, stakeholder communications, regulatory awareness, and service restoration while driving continuous improvement in threat detection, fraud prevention, cyber resilience, and enterprise risk reduction.

Responsibilities

• Lead daily operation of the Integrated Operations Center.
• Develop and maintain operational processes supporting cyber, fraud, physical security, network operations, and financial crime monitoring activities.
• Ensure timely identification, escalation, and response to security, operational, fraud, and resilience-related events.
• Establish integrated incident management processes and escalation procedures across participating business functions.
• Ensure appropriate coordination during enterprise incidents, crisis events, and major operational disruptions.
• Establish enterprise situational awareness capabilities through aggregation and correlation of information from multiple monitoring functions.
• Develop operational reporting and executive dashboards identifying trends, emerging threats, and operational risks.
• Facilitate coordination of cyber threat intelligence, fraud intelligence, and external intelligence sources.
• Improve enterprise visibility into cross-domain threats that impact multiple business functions.
• Develop operational standards, procedures, metrics, and service level objectives.
• Identify opportunities to enhance monitoring, automation, orchestration, and event correlation capabilities.
• Support strategic planning and roadmap development for Integrated Operations Center capabilities.
• Establish performance measurements to evaluate operational effectiveness.
• Manage operational personnel, schedules, and staffing requirements.
• Provide coaching, mentoring, and professional development for assigned team members.
• Support budget planning and resource prioritization.
• Maintain collaborative relationships with internal and external partners.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: information security, information technology, criminal justice, risk management, or related field. (Required)

Experience

8 or more years technology security or operations, fraud, risk or incident management experience. (Required)

Certifications

CISSP CISM GIAC certifications, Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Certified Business Continuity Professional (CBCP). (Preferred)

Knowledge, Skills, and Abilities

• Strong analytical and management skills (Required)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $114,100.00 - $190,100.00 annually.

Additional Compensation Components

This job is eligible to receive equity in the form of restricted stock units. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement

Fulton Bank (\"Fulton\") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.