Bankcard Operations and Processing Manager

Fulton Bank, N.A.; Pennsylvania; Remote; USD 65,000 - 108,000; Full time

Benefits offered by this job

Medical plans

401(k) with employer match

Paid time off

Educational assistance

Wellness program

Job summary

Fulton Bank, N.A. seeks a Bankcard Operations and Processing Manager to lead daily processing, staff performance, system administration, and risk mitigation. This remote-friendly role within the Fulton footprint requires monthly on-site presence in Mt.

Laurel, NJ and overlap with DC, DE, MD, NJ, PA, and VA operations. You will guide product implementations, vendor relations, audits, and strategic initiatives while fostering a high-performing team focused on customer experience and regulatory

Qualifications

• Bachelor's degree in Finance or Business Management required.
• 5+ years management experience required.
• 5+ years payments experience required.
• 3+ years bankcard experience required.

Responsibilities

• Provide strategic oversight of bankcard operations, ensuring processing, servicing, system administration, QA, and compliance; drive optimization, risk mitigation, vendor coordination, and improvements.
• Manage vendor relationships, support audits, and oversee system enhancements; execute product implementations and strategic initiatives with stakeholders.
• Provide strategic leadership for the card operations team, driving workforce development, change adoption, and engagement; build capability through coaching and performance management.
• Serve as liaison for external partners, auditors, and internal stakeholders; coordinate system enhancements, projects, and organizational change.
• Support new product implementations, mergers and acquisitions, and conversion activities with focus on customer experience and regulatory adherence.

Education

Bachelor's Degree or equivalent

Job description

Bankcard Operations and Processing Manager

Job Locations

US-PA-Remote

Remote

County: Lancaster

Category: Operations

Position Type: Full-Time

FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. Must have the abillity to be onsite at our Mt. Laurel, NJ location once per month.

Provide operational and technical leadership for Bankcard Operations, overseeing daily processing, staff performance, system administration, complex issue resolution, customer support, and operational risk. Exercise independent judgment in resolving complex issues and coordinating department priorities, and ensure continuity of critical operations when needs arise or during critical absences.

Responsibilities

• Provide strategic oversight of bankcard operations, ensuring operational excellence across transaction processing, card servicing, systems administration, quality assurance, and regulatory compliance. Drive process optimization, risk mitigation, vendor and stakeholder coordination (including 3rd party managed services), and continuous improvement initiatives to enhance operational efficiency, strengthen internal controls, and deliver an exceptional customer experience.
• Manage vendor relationships, support audit and examination activities, and oversee system enhancements. In collaboration with other stakeholders, execute product implementations, conversions, and strategic initiatives. Drive process improvements, develop and maintain departmental policies and procedures, analyze performance metrics, and collaborate with business partners across the organization and with vendors to support operational excellence, customer experience, and the Bank's strategic objectives.
• Provide strategic leadership for the card operations team by driving workforce development, talent management, change adoption, and employee engagement initiatives. Build organizational capability through coaching, succession planning, performance management, and knowledge transfer while fostering a high‑performing culture that supports adaptability, accountability, and sustained operational success.
• Serve as a key liaison for external partners, auditors, and internal stakeholders, ensuring effective administration of third‑party relationships, technology implementations, and departmental initiatives. Facilitate and/or coordinate system enhancements projects, project stakeholders and deliverables, and organizational change efforts to support evolving business needs and long‑term strategic objectives.
• Support new product implementations, mergers and acquisitions, and conversion activities while maintaining a strong focus on customer experience, operational excellence, and regulatory adherence.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: Finance, Business Management. (Required)

Experience

5 or more years management. (Required)

5 or more years payments. (Required)

3 or more years bankcard. (Required)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company‑assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $64,700.00 - $107,900.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.