Senior Business Analyst

Fulton Bank; Lancaster (Lancaster County); Hybrid; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical plans

401(k) program

Paid time off

Wellness program

Job summary

Fulton Bank in Lancaster, PA seeks an experienced business analyst to design, elicit, and document requirements for IT solutions. You will map data flows, run elicitation sessions, and translate business needs into technical specs.

The role involves testing, process mapping, and coordinating with stakeholders to drive improvements and ensure solutions meet banking requirements.

Qualifications

• 5+ years business analysis experience with requirements writing and process mapping.
• 5+ years in financial services with bank technology understanding.
• 4+ years creating process maps and leading elicitation sessions.

Responsibilities

• Lead sessions with business users and tech partners to define solutions and data flows.
• Write complex business, functional and technical requirements specs.
• Perform smoke and user testing; map current vs future processes to identify gaps.
• Engage in data mapping/translation to aid design and implementation of solutions.
• Participate in change governance and drive process improvements across teams.

Skills

Communication

Problem solving

Interpersonal skills

Data mapping/translation

Process improvement

Technical specifications

Project management

Requirements gathering

Stakeholder engagement

Education

Bachelor's Degree

Tools

Diagramming

Wire framing

Job description

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time, hybrid career opportunity based out of our Headquarters location in Lancaster, PA.

Responsible for planning and designing business services within IT. The role performs business analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed. The role troubleshoots and solves escalated issues, evaluates value of user change requests and leads the monitoring, measuring, and enhancing the service. Incumbents routinely communicate with all levels of management in the business and fully understand the underlying technologies and applications to inform business users on the capabilities of technology to solve business needs.

• Leads sessions with business users, technology partners, and vendors to define solutions by identifying all the key stakeholder groups using a solution, the high level capabilities the business needs, including the depiction of data flows, and recommends solutions that enable the organization to meet its goals.
• Executes the writing of complex business, functional, and technical requirements specifications, analyzing requirements, creating visual models, and facilitating elicitation sessions for projects.
• Performs both smoke testing and user testing as appropriate. Performs and documents process mapping to identify current state versus future state processes to identify gaps and potential efficiency gains. Uses visual tools including diagramming and wire framing to ensure alignment of both business and technical stakeholders on conceptual design and function. Engages in data mapping and translation needed to help with design and implementation of new solutions. Acts in a project management capacity to deliver low rigor projects and initiatives.
• Leads discussion with business and technology partners in identifying process improvement opportunities. Builds and fosters relationships across multiple organizations.
• Actively participates in enterprise change control governance to assess impact of process and technical change requests to existing services.

Education

Bachelor's Degree or the equivalent experience. Specialty Computer science, management information systems, or a related field. (Required)

Experience

5 or more years business analysis experience, performing business process analysis, collecting and writing business and functional requirements, including process and data flows in support of technology investments. (Required)

5 or more years financial services sector with a working understanding of bank technology, knowledge of primary banking applications, and general banking experience. Project management experience. (Preferred)

4 or more years Creating process maps, and wire framing. Leading elicitation of requirements sessions. (Required)

Knowledge, Skills, And Abilities

• Ability to communicate effectively with both technical and non-technical individuals at various levels
• Excellent problem solving, planning, and interpersonal skills
• Excellent communication, including written, verbal and presentation skills
• Complex Business Requirements
• Complex Functional Requirements
• Process Mapping
• Wire Framing
• Technical Specifications
• Data Mapping/Translation
• Project Management
• Impact Analysis
• Data Mapping/Translation
• Process Improvement

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $81,200.00 - $135,300.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.