Integrated High Needs Coordinator

Ultipro; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO 3.3 weeks

10 paid holidays

Low-cost health insurance

Retirement match

Tuition reimbursement

Employee Assistance Program

Job summary

Southwest Behavioral & Health Services is seeking an Integrated High Needs Coordinator I for the Broadway Outpatient Clinic in Phoenix. You will work with an interdisciplinary team to provide integrated case management and advocacy to improve wellness and access to services, including crisis intervention support and care coordination.

This full-time role requires a Bachelor's degree in psychology or related field, 1–2 years of behavioral health experience, and a valid Arizona driver’s license.

Qualifications

• Bachelor’s degree required in Psychology or related field.
• 1–2 years behavioral health experience required.
• Knowledge of DSM, crisis intervention and community resources.

Responsibilities

• Facilitate CFT meetings for assigned clients.
• Develop ISPs from assessments and team input.
• Educate and support clients on treatment planning and coordination of care.
• Maintain accurate documentation of contact and progress.
• Ensure confidentiality per HIPAA guidelines.

Skills

Interdisciplinary teamwork

DSM knowledge

Crisis intervention

Community resources

Patient advocacy

Education

Bachelor’s degree in Psychology or related field

1–2 years behavioral health experience

Job description

Broadway Outpatient
PHOENIX, AZ 85040, USA

Description

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.

Job Preview At A Glance:

The Integrated High Needs Coordinator I functions as a member of an interdisciplinary team to provide integrated case management to a caseload of clients. Advocates for and supports the client, engages with community agencies/health care providers and others on his or her behalf to ensure access to services needed to increase wellness self-management. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions and resources to maintain focus on outcomes and best practices.

Location & Schedule:

We are seeking an Integrated High Needs Coordinator to join our Broadway Outpatient Clinic! This is a full-time position working.

• Facilitates CFT meetings for assigned clients.
• Facilitates the development of ISP’s using information gained from the comprehensive assessment, the SNCD and input from all team members involved.
• Provides information, education and support to client concerning issues of creative treatment planning, coordination of care and the development of informal and community supports.
• Develops, implements, and revises as necessary, a relevant safety/support plan for the family.
• Ensures appropriate clinical involvement on teams.
• As CFT facilitator, works with family to achieve independence.
• Provides information to CFT members concerning community resources and linkages to other services.
• Assists youth and families in securing needed services.
• Maintains accurate, thorough and current documentation of contact with youth/families, treatment progress and services received/provided.
• Maintains effective communication with clients, PCP, mental health providers, family, collateral resources, and other agency staff on behalf of clients
• Ensures complete and accurate progress notes of all serious incidents and changes in behavior.
• Ensures confidentiality of verbal and written youth/family information, in accordance with HIPAA standards.
• Adheres to the legal/ethical/professional guidelines adopted by the SBH.
• After hours, On-call rotation as needed
• Must be at least 21 years of age
• A Bachelor’s degree with 1-2 years of full-time behavioral health experience.
• An equivalent combination of education and experience directly related to behavioral health totaling five years is acceptable.
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.
• Good academic and working knowledge of DSM, community resources, psychotropic medications, crisis intervention, and evidence based practices, intervention techniques, and ability to apply to possibly unstable, treatment resistant adult/adolescent/child of various ethnic cultures for co-occurring disorders (GMH/SA/SMI).
• Knowledge and ability to function as a team, compile, organize and document client assessments, intervention techniques, treatments, case planning and follow‑up.
• Experience working with multi‑cultural and low socio‑economic individuals
• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life‑changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug‑free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education

Required

Bachelors or better in Psychology or related field.

Experience

Required

1 year of full-time behavioral health experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.