Integrated High Needs Coordinator

Southwest Behavioral & Health Services; Mesa (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

Southwest Behavioral & Health Services in Mesa seeks an Integrated High Needs Coordinator to join our Mesa Outpatient Clinic. You will work within an interdisciplinary team to provide integrated case management and advocate for clients to access needed services, with emphasis on wellness self-management and coordinated care.

The role includes clinical support to the team, education for clients, and coordination with community resources. After-hours on-call rotation is required as needed.

Qualifications

• Bachelor’s degree in Behavioral Health or related field.
• 1–2 years of full-time behavioral health experience or equivalent.
• Knowledge of DSM, community resources, and evidence-based practices.

Responsibilities

• Facilitates CFT meetings for assigned clients.
• Develops ISP plans using assessments, SNCD input, and team feedback.
• Provides education and support on treatment planning, care coordination.
• Implements and revises safety/support plans for families.
• Ensures clinical involvement on teams.
• As CFT facilitator, works with family to promote independence.
• Shares information on community resources and linkages.
• Assists youth and families in securing needed services.
• Maintains accurate, thorough, and current documentation.
• Maintains effective communication with clients, PCP, mental health providers, families.
• Ensures complete progress notes for incidents and behavior changes.
• Maintains confidentiality per HIPAA and SBH guidelines.
• Adheres to SBH ethical and professional guidelines.
• After-hours on-call rotation as needed.

Skills

Interdisciplinary teamwork

Case management

CFT facilitation

DSM knowledge

Community resources knowledge

Documentation skills

Client advocacy

Crisis intervention basics

Cultural competency

Education

Bachelor's degree in Behavioral Health

Bachelor’s degree with 1-2 years behavioral health experience (or equivalent)

Job description

We are seeking an Integrated High Needs Coordinator to join our Mesa Outpatient Clinic! This is a full-time position working.

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.

Job Preview At A Glance

The Integrated High Needs Coordinator I functions as a member of an interdisciplinary team to provide integrated case management to a caseload of clients. Advocates for and supports the client, engages with community agencies/health care providers and others on his or her behalf to ensure access to services needed to increase wellness self-management. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions and resources to maintain focus on outcomes and best practices.

Location & Schedule

We are seeking an Integrated High Needs Coordinator to join our Mesa Outpatient Clinic! This is a full-time position working.

Essential Job Duties

• Facilitates CFT meetings for assigned clients.
• Facilitates the development of ISP’s using information gained from the comprehensive assessment, the SNCD and input from all team members involved.
• Provides information, education and support to client concerning issues of creative treatment planning, coordination of care and the development of informal and community supports.
• Develops, implements, and revises as necessary, a relevant safety/support plan for the family.
• Ensures appropriate clinical involvement on teams.
• As CFT facilitator, works with family to achieve independence.
• Provides information to CFT members concerning community resources and linkages to other services.
• Assists youth and families in securing needed services.
• Maintains accurate, thorough and current documentation of contact with youth/families, treatment progress and services received/provided.
• Maintains effective communication with clients, PCP, mental health providers, family, collateral resources, and other agency staff on behalf of clients
• Ensures complete and accurate progress notes of all serious incidents and changes in behavior.
• Ensures confidentiality of verbal and written youth/family information, in accordance with HIPAA standards.
• Adheres to the legal/ethical/professional guidelines adopted by the SBH.
• After hours, On-call rotation as needed

Minimum Requirements

• Must be at least 21 years of age
• A Bachelor’s degree with 1-2 years of full-time behavioral health experience.
• An equivalent combination of education and experience directly related to behavioral health totaling five years is acceptable.
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.
• Good academic and working knowledge of DSM, community resources, psychotropic medications, crisis intervention, and evidence based practices, intervention techniques, and ability to apply to possibly unstable, treatment resistant adult/adolescent/child of various ethnic cultures for co-occurring disorders (GMH/SA/SMI).
• Knowledge and ability to function as a team, compile, organize and document client assessments, intervention techniques, treatments, case planning and follow-up.
• Experience working with multi-cultural and low socio-economic individuals

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through Our Empowered Belonging Program, We’re Committed To

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.