Integrated Care Manager

Redwood Community Services Inc; Ukiah (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Redwood Community Services, Inc. seeks an Integrated Care Manager to coordinate health and related services for highly vulnerable participants in Ukiah, CA. You will develop care plans, advocate for clients, and ensure providers communicate to meet complex physical, behavioral, dental, and social needs.

The role emphasizes outreach, individualized planning, and navigation of the system of care with attention to housing and services for the homeless population.

Qualifications

• Experience in a mental health-related field providing direct client services.
• Education in mental health with at least two years of related coursework.
• Knowledge of Microsoft Office applications (Excel, PowerPoint, Outlook).

Responsibilities

• Coordinate care for participants, developing comprehensive care plans.
• Link clients to medical and mental health services and schedule appointments.
• Advocate for clients and facilitate communication among providers.

Skills

Spanish (bi-cultural) translation

ASL (Sign Language)

Microsoft Office

Education

Two years education in mental health-related field

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Details

Job Location: Ukiah, CA 95482 Position Type: Full Time Education Level: None Salary Range: $21.00 - $28.40 Hourly Travel Percentage: Personal Vehicle Use Job Shift: Day Job Title: Integrated Care Manager Department: Integrated Health Location: Ukiah, CA Status: One (1) Full-Time / Non-Exempt Hours: 40 hours per week Salary: $21.00 - $28.40 per hour (DOE) / Additional Differentials Must Qualify Open Date: August 28, 2026 Close Date: Open Until Filled

Pay Differentials Offered (must qualify through testing or verification)

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Overview

The path to healthcare and improving your life is complicated and challenging and even more so for our vulnerable community members who experience homelessness, severe mental illness, substance use disorder, and/or serious medical challenges. As an Integrated Care Manager you provide support to these highly vulnerable participants through intensive coordination of health and health-related services. You will coordinate care and services to help meet the physical, behavioral, dental, developmental, and social needs of the people you serve. These services improve access to care for people with complex needs and who are facing difficult life and health circumstances. You will develop a comprehensive care plan with each participant and act as their primary point of contact to navigate the various system of care they need to access to meet their needs. Additionally, you will ensure all providers involved in the participant’s care are communicating with each other and working together. Ideal candidates for this position are outgoing and creative, with knowledge of the local resources available to support the people we serve.

Essential Duties and Responsibilities

• Conduct outreach and engagement efforts to connect potential participants to Enhanced Care Management (ECM) benefit.
• Assess and identify needs of each ECM participant to draft an individualized care plan with them.
• Works with clients in group and individual settings to discuss, break down, and resolve issues/barriers interfering with the plan of care.
• Refer and link clients to appropriate medical and mental health care, aiding them with scheduling and making it to appointments.
• Acts as an advocate, helping people communicate their needs to their care providers. Facilitates resolution of complex care challenges in a multi-disciplinary forum while concurrently advocating for the System of Care (i.e., keeping client engaged with care even when it is challenging to access).
• Takes and records client vital signs, including blood pressure. Completes regular screenings of vital signs, wellness status, and health needs.
• Documents each service provided to clients in a timely manner.
• Communicate and collaborate with partnering service providers regarding treatment, needs, progress, and care of clients, as allowed by regulations permitting the sharing of information between providers to benefit their client’s accessing healthcare, housing, and services.
• Develops and maintains strong knowledge of local resources. Seeks out additional resources as needed, remains up to date on changes in available resources and eligibility criteria.

Qualifications Classifications and Qualifications

• Care Manager I: An individual who has less than two (2) years of FTE experience in mental health related field providing direct mental health service.
• Care Manager II: An individual who has at least two (2) years but less than four (4) years of FTE experience in a mental health related field providing direct mental health services.
• Care Manager III: An individual who has at least four (4) years of full-time/equivalent (FTE) experience in a mental health-related field providing direct mental health services. ** Up to two (2) years of the four (4) years of experience can be substituted by years of education in a mental health-related field. There is a minimum requirement of two (2) years of actual work experience.

* *The education requirement for a Care Manager III - must be a minimum of two (2) years of education (60 semester or 90 quarter units) with a minimum of 12 semesters (18 quarter) units in a mental health-related subject area such as child development, social work, human behavior, rehabilitation, psychology, or alcohol and drug counseling.

• Minimum of one (1) year of experience working in a social work-related position providing direct client services. Prefer candidates with experience working with people experiencing homelessness.
• Strongly desired – Candidates with lived/personal experience with homelessness, mental illness, substance use disorder, and/or other challenges experienced by the people served.
• Must have basic knowledge of Microsoft Suite (Excel, PowerPoint, Outlook, etc.).
• Must be able to provide written verification of experience and education upon hire.
• Must have ability to occasionally or regularly work a flexible schedule, including weekends and evenings.
• Strongly desired – Candidates that speak and/or are fluent in Spanish or American Sign Language (ASL).
• Preferred – Training in harm reduction, Housing First, trauma-informed, low barrier service models.

Conditions of Employment

• May work across all agency programs as needed.
• Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with CACI, DOJ & FBI.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Driving Requirement

• Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
• Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

Training Provided

• Comprehensive onboarding including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, and Collaborative Problem Solving.

Benefits

Comprehensive benefits package available.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.