Intake & Triage Specialist

Valeris, Inc.; Indiana (PA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Telehealth support

401(k) matching

Paid time off

Paid holidays

Job summary

Valeris is hiring an Intake & Triage Specialist to ingest documents into OnBase and enter data into Lynk with high accuracy. You’ll follow program rules, meet SLAs, and escalate issues promptly to Supervisors.

The role emphasizes attention to detail, speed, and adherence to process in a healthcare setting. Remote work eligibility is indicated with a standard office workflow; candidates with strong data-entry skills and reliability will thrive in a collaborative team environment focused on

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• Experience in customer service and healthcare is a plus.
• Ability to work 8.5-hour shift 8 am–8 pm, Mon–Fri.

Responsibilities

• Ingest documents into OnBase per program rules and SLAs.
• Enter data accurately into Lynk and correct missing fields.
• Escalate incomplete or urgent documents to Supervisors.
• Communicate trends of missing data and non-conforming materials.

Skills

Detail oriented

Data entry speed

Excellent keyboard skills

Clear communication

Adaptability

Education

Bachelor’s degree strongly preferred

Tools

OnBase

Lynk

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Intake & Triage Specialist is responsible for performing ingestion of documents into the document management system, OnBase ™ and the data entry of ingested documents into Lynk. The position is directly accountable for ensuring all documents are ingested and entered in a timely, accurate and efficient manner per the work instructions and client service level agreements.

Key Responsibilities

• Document Management Ability to categorize documents into Onbase ™ based upon document type received and pursuant to specific Program rules and work instructions
• Escalation of incomplete and urgent documents to the Supervisors in accordance with Program rules and work instructions
• Escalated communication to Supervisor at any time that Onbase is out of service
• Escalated communication to Supervisor at any time that a material increase of documents are received in queue so that the Supervisor can develop a plan to assist DMA with timely entry

Data Entry

• Accurate and efficient documentation of data from documents within Lynk in accordance with Program rules and work instructions
• Review and identification of information that is missing and/or incorrect within documents pursuant to Program rules and work instructions
• Communication of observed trends of missing information or other instances of non-conforming materials
• Reporting of Adverse Events/ Product Complaint inquiries received in accordance with client standard operating practices
• Other duties as assigned by manager

Detail oriented Excellent data entry speed Excellent keyboard skills Basic computer knowledge Willing to accept feedback and coaching on performance and execution of tasks Ability to follow a process timely and accurately Ability to perform routine tasks consistently throughout the work day Ability to sit for long periods of time without disruption to workflow Ability to multitask effectively Ability to recognize emotions and their effects Sureness about self-worth and capabilities Manage disruptive impulses Maintain standards of honesty and integrity Take responsibility for performance Be adaptable and handle change with flexibility Be innovative and open to new ideas Achievement driven; constant striving to improve or to meet a standard of excellence individually and within a team Align with the goals of the group or organization Ready to take initiative and act on opportunities Be optimistic and pursue goals persistently despite obstacles and setbacks Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners Communicate clearly and send clear messages

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience required
• Customer service and healthcare industry experience is preferred but not required
• Ability to work an 8.5-hour shift between 8 am to 8 pm, Monday to Friday required
• Remote work eligibility is subject to all work from home criteria met and based on business need

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

A Name With Purpose.

Inspired by those who work each day to transform access and enhance lives, our name emerges from the root valor: to be bold, brave, determined, be well, have worth. It speaks to integrity, simplicity, strength, and principled action. Valeris merges this with vision and an intention to redefine value at every step in the patient journey. We honor the science. We unlock the value. We do it with vision. We are Valeris.

Purpose

Valeris represents measurable business impact through healthcare innovation that transforms lives. We combine cutting-edge technology with healthcare expertise to tackle challenges in access, affordability, and quality of care. Success means improving patient outcomes - everything we do is anchored in the value of improving human lives.