Intake Training & QA Lead – Mass Tort (Remote)

Tort Experts

United States

Remote

USD 90.000 - 120.000

Vollzeit

Vor 3 Tagen

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

Profit sharing

Insurance (medical)

401k match

Unlimited PTO

Wellhub wellness

Remote forever

Equipment budget

Zusammenfassung

Tort Experts is redefining performance marketing for legal mass torts in the United States. We seek an Intake Manager/Trainer to onboard, coach, and support advocates across multiple platforms, including Salesforce and AI tools, on an evening/ weekend schedule.

The role emphasizes hands‑on training, process improvement, and collaboration with intake leadership to meet performance goals. External hires undergo comprehensive onboarding and benefit from profit sharing and strong insurance and

Qualifikationen

Legal mass tort intake experience is required.
Strong coaching and mentorship capabilities.
Ability to multitask across multiple screens and systems.
Comfort using AI tools to support daily work and training.

Aufgaben

Lead onboarding and training of new-hire intake advocates.
Provide ongoing coaching through shadowing and feedback.
Conduct 1:1s and track progress with the coaching workbook.
Collaborate with QA to translate findings into coaching actions.
Support advocates live during shifts and handle complex intakes.
Act as an approver in escalation decisions with firm criteria.
Document performance and contribute to reviews and OKRs.
Develop and maintain training materials and playbooks.

Kenntnisse

Mass tort intake

Coaching skills

Multitasking

AI tools familiarity

Tools

Salesforce

Five9

Balto

Rippling

Jobbeschreibung

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