Intake Trainer

Pure Infusion; Sandy (UT); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly rate

401(k) matching

Health, Vision, and Dental insurance

Over 20 days of paid time off annually

One paid community service day eachปี

Job summary

Pure Infusion is seeking an Intake Trainer to design and deliver training programs for onboarding and continuous education of the intake team. The role requires creativity, attention to detail, and strong analytical skills to tailor methods for individuals and cohorts.

You will collaborate with staff across states, emphasize prior authorization processes for specialty drug treatments, and continually improve materials to support patient care and clinic efficiency.

Qualifications

• Experience handling prior authorizations, appeals and denials.
• Clear communication and collaboration to optimize patient care and clinic operations.
• Able to provide outstanding customer service and support.

Responsibilities

• Create training materials to address gaps in knowledge for the intake team.
• Create and prepare training materials using available software.
• Develop training schedules for new employees.
• Research and implement better training methods.
• Coordinate with remote teams across multiple states to support access to infusion therapies.

Skills

Prior authorizations

Communication

Customer service

Computer literacy

Organization

Payer authorizations experience

National/contract payer experience

Education

High school diploma

Some college or business school training

Job description

The Intake Trainer is responsible for innovation and creation of training programs for intake employees who are onboarding or need additional education. This position requires someone to be observant, creative and have analytical skills. To be successful it will also require an individual to cater to each individual training methods.

Key Responsibilities

• Comfortable working daily with insurance payers to gain prior authorization approval for specialty drug treatments.
• Continuously evaluate employee performance and knowledge to gauge what skills need improvement.
• Create training materials to address gaps in knowledge for the intake team.
• Use available software to create and prepare training materials.
• Create training schedule for new employees.
• Continue to research new and better training methods.
• Research new and more efficient training methods.
• Comfortable working with remote teams in multiple states to coordinate access to specialty drugs and infusion treatments.
• Understands prior authorization of specialty drug regimens.
• Performs other related duties as assigned or requested to maintain a high level of service.
• Demonstrates professional work behavior by following Service Standards and Success factors.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.

Required Knowledge and Skills

• Demonstrated work history of being successful at handling prior authorizations, appeals and denials.
• Demonstrates clear communication and effective collaboration to optimize patient care and clinic operations.
• Ability to collaborate with others and offer outstanding customer service.
• Demonstrates a high degree of computer literacy in a PC environment.
• Strong organizational, interpersonal and communication skills.
• Six months of experience of successfully completing federal and commercial payer authorizations.
• Three months of experience successfully completing national contract payer authorizations.
• Three months of experience with successfully completing single case agreements

Education/Licensure/Technical Requirements.

• High school Diploma or equivalent required.
• Some college or business school training preferred.

One year of experience with prior authorizations, federal, commercial, and national contract expertise required.

Ability to meet U.S. employment and eligibility requirements.

About Pure Infusion

Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.

Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.

Our Core Values

We live by four core values that define our culture and guide our hiring:

People-Obsessed

We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion.

Relentlessly Improving

We look for ways to make every visit, every process, and every interaction better than it was yesterday.

We are willing to challenge old healthcare assumptions and build a better model for patients and teams.

Grateful

We serve with humility, appreciate the people around us, and believe gratitude should turn into action.

Schedule and Benefits Snapshot

Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer:

Competitive hourly rate

401(k) Matching

Health, Vision, and Dental Insurance

Over 20 days of paid time off annually

One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about