Intake Technician - Pima Animal Care Center

Pima County; Tucson (AZ); On-site; USD 25,000 - 29,000; Full time

Job summary

Pima Animal Care Center (PACC) seeks an Intake Technician to join the Admissions Team. The role involves first-line customer service for community members bringing in stray or owned animals, microchipping, vaccinations, and behavioral assessments.

The technician provides daily animal care, maintains records, and supports adoptions and foster processes. Evening and weekend shifts are required, with potential for rotating schedules.

Qualifications

• Fluency in English and Spanish preferred for interactions with the public and volunteers.
• Minimum one year in a customer service role (preferred).
• Experience with dogs or shelter volunteering is beneficial.

Responsibilities

• Provide humane care and safe handling for a variety of animals.
• Record animal history and health data in shelter software.
• Administer vaccinations and medications under veterinary guidance.
• Support adoption, enrichment, and behavioral evaluations.
• Work evenings, weekends, and rotating shifts as required.

Skills

Bilingual (English/Spanish)

Customer service

Animal handling

Education

High school diploma or GED

Job description

Job Type: Classified

Job Classification: 5931 - Animal Care Technician I

Salary Grade: 3

Hiring Pay: $18.79 Per Hour

The first review of applications will be on 10/02/2026.

Job Description Summary

Department - Pima Animal Care Center

Job Description

Pima Animal Care Center (PACC) is looking to add an Intake Technician to our Admissions Team. The Intake Technician provides first line customer support to community members bringing in stray or owned animals into the shelter. Technicians microchip, vaccinate, and assess all incoming dogs and cats with various behaviors. They also provide daily care, feeding, and maintenance of animals at PACC, ensuring their health and well-being. This position may also perform cleaning and sanitizing of animal enclosures as well as monitor animal behavior. This position requires the ability to work evenings, weekends, and rotating shifts.

Essential Functions

• Provides humane care and safe handling for a variety of animals, including dogs, cats, and small pets, while monitoring behavior and health;
• Works outdoors in all weather conditions and safely handles live animals, including those that may be injured, frightened, or offensive, using appropriate techniques to minimize risks to self and others;
• Demonstrates excellent customer service to the public and volunteers by answering questions, addressing concerns, and guiding decisions regarding intakes, outcomes, redemptions and animal care in adherence to PACC policies;
• Handles animals for behavioral assessments and playgroups, identifying placement or behavior concerns, and participates in decisions regarding outcomes, including euthanasia;
• Accurately organizes and documents information on animal behavior, history, medical records and outcomes, utilizing shelter software and other systems for recordkeeping, communication, and scheduling;
• Administers vaccinations and medications under veterinary guidance, assesses animals for signs of illness or injury and documents and communicates health concerns;
• Facilitates adoption and foster processes by assisting with enrichment, behavioral evaluations, animal meet and greets, matchmaking and note reviews;
• Supports intake and admissions by providing correct intake pathways, checking animals for health concerns, identifying ages/breeds and finding kennel placements;
• Maintains a clean and sanitary facility, including kennels, workspaces, public lobbies, and treatment spaces;
• Frequently lifts and carries heavy objects, bends, stoops, reaches, and performs other physical tasks as required;
• Safeguards and accounts for scheduled drugs and funds received for PACC services;
• Operates County-owned vehicles to transport animals and supplies.

Minimum Qualifications

High school diploma or General Education Development (G.E.D.) certificate.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications

• Bilingual (English/Spanish).
• Minimum one (1) year experience working in a customer service role.
• Minimum six (6) months experience working or volunteering with dogs.
• Experience volunteering or working in an animal shelter.

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain/maintain the required licensure shall be grounds for termination. Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Within nine months of appointment, employees must receive the full series of pre-exposure rabies immunizations. Medical inability to be immunized or previous immunization must be verified by the County Physician prior to employment. Recommended boosters are required for the duration of employment, unless medically excused or physiologically unable to develop immunity. This position will require a post-job offer physical and/or drug screen. This position will require post-job offer proof of immunization(s) or immunization(s) and/or a TB screening. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position. Action Activity - bending, climbing, crawling, kneeling, reaching, squatting, and stooping; Motion Activity - grasping; Hearing Activity - in noisy areas on a radio, behind themselves; Speaking Activity - in person, on a phone, on a radio; Vision - must be able to operate a motor vehicle, distinguish color, have depth perception, have peripheral vision. Frequently required to lift, push or pull objects weighing up to 100 pounds.

Working Conditions: Working conditions will be determined by position.

EEO Information

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.