Intake Technician - Pima Animal Care Center

Pima County; Arizona; On-site; USD 21,000 - 30,000; Full time

Job summary

Pima County's Pima Animal Care Center is hiring an Intake Technician to join the Admissions Team. This role supports community members bringing in stray or owned animals, performs microchips, vaccinations, and health assessments, and helps with daily care and facility sanitation.

Evenings, weekends, and rotating shifts are required. The candidate will assist with enrichment, foster and adoption activities while maintaining precise records and following PACC policies.

Qualifications

• High school diploma or GED required; substitution allowed with relevant education/experience.
• Preferred bilingual ability (English/Spanish) to assist diverse community.
• Minimum one year of experience in a customer service role.
• Experience with dogs or in an animal shelter is advantageous.

Responsibilities

• Provide humane care and safe handling for animals while monitoring behavior and health.
• Work outdoors in all weather, safely handling animals to minimize risk to self and others.
• Deliver excellent customer service to public and volunteers regarding intakes and outcomes.
• Assist with behavioral assessments, enrichment, and adoption/foster processes.
• Document animal history, health records, and outcomes in shelter software.
• Administer vaccines/medications under veterinary guidance and communicate concerns.

Skills

Customer service

Bilingual (English/Spanish)

Dog handling

Education

High school diploma or GED

Job description

Job Description Summary Department - Pima Animal Care Center Job Description OPEN UNTIL FILLED Job Type: Classified Job Classification: 5931 - Animal Care Technician I Salary Grade: 3 Hiring Pay: $18.79 Per Hour The first review of applications will be on 10/02/2026.

Pima Animal Care Center (PACC) is looking to add an Intake Technician to our Admissions Team. The Intake Technician provides first line customer support to community members bringing in stray or owned animals into the shelter. Technicians microchip, vaccinate, and assess all incoming dogs and cats with various behaviors. They also provide daily care, feeding, and maintenance of animals at PACC, ensuring their health and well-being. This position may also perform cleaning and sanitizing of animal enclosures as well as monitor animal behavior. This position requires the ability to work evenings, weekends, and rotating shifts.

Essential Functions:

• Provides humane care and safe handling for a variety of animals, including dogs, cats, and small pets, while monitoring behavior and health
• Works outdoors in all weather conditions and safely handles live animals, including those that may be injured, frightened, or offensive, using appropriate techniques to minimize risks to self and others
• Demonstrates excellent customer service to the public and volunteers by answering questions, addressing concerns, and guiding decisions regarding intakes, outcomes, redemptions and animal care in adherence to PACC policies
• Handles animals for behavioral assessments and playgroups, identifying placement or behavior concerns, and participates in decisions regarding outcomes, including euthanasia
• Accurately organizes and documents information on animal behavior, history, medical records and outcomes, utilizing shelter software and other systems for recordkeeping, communication, and scheduling
• Administers vaccinations and medications under veterinary guidance, assesses animals for signs of illness or injury and documents and communicates health concerns
• Facilitates adoption and foster processes by assisting with enrichment, behavioral evaluations, animal meet and greets, matchmaking and note reviews
• Supports intake and admissions by providing correct intake pathways, checking animals for health concerns, identifying ages/breeds and finding kennel placements
• Maintains a clean and sanitary facility, including kennels, workspaces, public lobbies, and treatment spaces
• Frequently lifts and carries heavy objects, bends, stoops, reaches, and performs other physical tasks as required
• Safeguards and accounts for scheduled drugs and funds received for PACC services
• Operates County-owned vehicles to transport animals and supplies

Minimum Qualifications:

• High school diploma or General Education Development (G.E.D.) certificate.
• (Relevant experience and/or education from an accredited college or university may be substituted.)

Preferred Qualifications:

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.)

• Bilingual (English/Spanish).
• Minimum one (1) year experience working in a customer service role.
• Minimum six (6) months experience working or volunteering with dogs.
• Experience volunteering or working in an animal shelter.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain/maintain the required licensure shall be grounds for termination.

Special Notice Items:

The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Within nine months of appointment, employees must receive the full series of pre-exposure rabies immunizations. Medical inability to be immunized or previous immunization must be verified by the County Physician prior to employment. Recommended boosters are required for the duration of employment, unless medically excused or physiologically unable to develop immunity. This position will require a post-job offer physical and/or drug screen. This position will require post-job offer proof of immunization(s) or immunization(s) and/or a TB screening.

Physical/Sensory Requirements:

Physical and sensory abilities will be determined by position. Action Activity - bending, climbing, crawling, kneeling, reaching, squatting, and stooping; Motion Activity - grasping; Hearing Activity - in noisy areas on a radio, behind themselves; Speaking Activity - in person, on a phone, on a radio; Vision - must be able to operate a motor vehicle, distinguish color, have depth perception, have peripheral vision. Frequently required to lift, push or pull objects weighing up to 100 pounds.

Working Conditions:

Working conditions will be determined by position.

EEO Information:

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth and invests in their success.