Intake Technician - Pima Animal Care Center

pimacounty; Tucson (AZ); On-site; USD 53,841,000 - 57,859,000; Full time

Job summary

Pima Animal Care Center in Tucson is seeking an Intake Technician for the Admissions Team. You will provide first-line customer support for the public bringing in stray or owned animals, microchip, vaccinate, and assess incoming dogs and cats, while maintaining daily care for their health and well-being.

The role requires availability for evenings, weekends, and rotating shifts, with emphasis on humane handling and accurate documentation using shelter software.

Qualifications

• High school diploma or GED required.
• Relevant experience may be substituted for education.
• Bilingual English/Spanish preferred.

Responsibilities

• Provides humane care and safe handling for dogs, cats, and small pets.
• Keeps records of animal history, medical notes and outcomes in shelter systems.
• Administers vaccines and medications under veterinary guidance.
• Facilitates intake pathways, animal enrichment, and adoption readiness.

Skills

Customer service

Bilingual

Animal care experience

Education

High school diploma or GED

Job description

Job Description Summary

Department - Pima Animal Care Center Job Description

OPEN UNTIL FILLED

Job Type: Classified

Job Classification: 5931 - Animal Care Technician I

Salary Grade: 3

Hiring Pay: $18.79 Per Hour

The first review of applications will be on 10/02/2026.

Pima Animal Care Center (PACC) is looking to add an Intake Technician to our Admissions Team. The Intake Technician provides first line customer support to community members bringing in stray or owned animals into the shelter. Technicians microchip, vaccinate, and assess all incoming dogs and cats with various behaviors. They also provide daily care, feeding, and maintenance of animals at PACC, ensuring their health and well-being. This position may also perform cleaning and sanitizing of animal enclosures as well as monitor animal behavior.

This position requires the ability to work evenings, weekends, and rotating shifts.

Essential Functions:

• Provides humane care and safe handling for a variety of animals, including dogs, cats, and small pets, while monitoring behavior and health;
• Works outdoors in all weather conditions and safely handles live animals, including those that may be injured, frightened, or offensive, using appropriate techniques to minimize risks to self and others;
• Demonstrates excellent customer service to the public and volunteers by answering questions, addressing concerns, and guiding decisions regarding intakes, outcomes, redemptions and animal care in adherence to PACC policies;
• Handles animals for behavioral assessments and playgroups, identifying placement or behavior concerns, and participates in decisions regarding outcomes, including euthanasia;
• Accurately organizes and documents information on animal behavior, history, medical records and outcomes, utilizing shelter software and other systems for recordkeeping, communication, and scheduling;
• Administers vaccinations and medications under veterinary guidance, assesses animals for signs of illness or injury and documents and communicates health concerns;
• Facilitates adoption and foster processes by assisting with enrichment, behavioral evaluations, animal meet and greets, matchmaking and note reviews;
• Supports intake and admissions by providing correct intake pathways, checking animals for health concerns, identifying ages/breeds and finding kennel placements;
• Maintains a clean and sanitary facility, including kennels, workspaces, public lobbies, and treatment spaces;
• Frequently lifts and carries heavy objects, bends, stoops, reaches, and performs other physical tasks as required;
• Safeguards and accounts for scheduled drugs and funds received for PACC services;
• Operates County-owned vehicles to transport animals and supplies.

Minimum Qualifications:

• High school diploma or General Education Development (G.E.D.) certificate.
• (Relevant experience and/or education from an accredited college or university may be substituted.)

Preferred Qualifications :

• Bilingual (English/Spanish).
• Minimum one (1) year experience working in a customer service role.
• Minimum six (6) months experience working or volunteering with dogs.
• Experience volunteering or working in an animal shelter.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates : Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain/maintain the required licensure shall be grounds for termination.

Special Notice Items : The County requires pre-employment background checks. Successful candidates will receive a post-offer,