Intake Supervisor

Ohel Children's Home and Family Services; New York (NY); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

403B retirement plan

Paid time off (PTO)

Health insurance

Onsite gym access

Job summary

Ohel Children's Home and Family Services in Brooklyn seeks an Intake Supervisor to lead a team of Intake Specialists and ensure compassionate, efficient access to services. The role focuses on accurate documentation, data quality, and cross-team collaboration.

The position offers a competitive benefits package, including a 403B retirement plan, PTO, health insurance, and onsite gym access. Based in Brooklyn, NY, with a client-centered approach at its core.

Qualifications

• Bachelor's degree required; Master's degree preferred
• Exceptional organizational, communication, and leadership skills
• Strong computer and administrative skills
• Compassionate, client-centered approach
• Bilingual skills are a plus

Responsibilities

• Supervise, support, and develop a team of Intake Specialists
• Ensure client information and documentation are processed accurately, efficiently, and confidentially
• Maintain high standards for intake procedures, data quality, and client records
• Monitor intake activities and generate meaningful reports to identify trends and improve services
• Collaborate with internal teams to strengthen the client experience and improve access to Ohel’s resources

Skills

Organizational skills

Communication

Leadership

Computer skills

Administrative skills

Compassionate approach

Bilingual (nice to have)

Education

Bachelor's degree

Master's degree

Tools

None

Job description

Job Category: Administrative Services and Clerical

Ohel’s Access Department is the single point of entry for individuals and families seeking Ohel’s wide range of services, programs, and resources. The department ensures that every person receives accessible, timely information and a seamless connection to the support they need. As anIntake Supervisor, you will play a vital role in making that first connection a positive and supportive experience. You will lead a dedicated team of Intake Specialists and ensure that every client is welcomed with compassion, treated with respect, and connected efficiently to the appropriate Ohel services.

Responsibilities:

• Supervise, support, and develop a team of Intake Specialists
• Ensure client information and documentation are processed accurately, efficiently, and confidentially
• Maintain high standards for intake procedures, data quality, and client records
• Monitor intake activities and generate meaningful reports to identify trends and improve services
• Collaborate with internal teams to strengthen the client experience and improve access to Ohel’s resources

Qualifications:

• Bachelors degree required; Masters degree in a relevant field preferred
• Exceptional organizational, communication, and leadership skills
• Strong computer and administrative skills
• Compassionate, client-centered approach

Bilingual skills are a plus

Position includes a competitive benefits package that includes a 403B retirement plan with employee contribution, sick and vacation paid time off (PTO) and health insurance. Free access to onsite gym included! Eligibility for all benefits is based on hours worked, employment classification, and fulfillment of applicable waiting periods and plan requirements. This full time position is based in Brooklyn.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

Bachelors or better.

Preferred

Masters or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.