Intake Specialist (IDPL) - Adult Educ-ESL

Institute For Latino Progress; Chicago (IL); In loco; USD 19.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

403b retirement savings plan

Descrizione del lavoro

Instituto del Progreso Latino is seeking an Intake Specialist to provide administrative support for the Adult Education ESL program in Chicago. You will assist with student intake, registration, testing, data entry, and onboarding of volunteer tutors, while maintaining accurate records and ensuring program information is accessible to participants and the community.

The role requires a high school diploma (some college preferred), and 2 years of related experience in a citizenship, adult

Competenze

• High school diploma or equivalent; some college education preferred.
• Two years of previous experience in a citizenship, adult education, or non‑profit setting ideal.
• Bilingual in Spanish and English preferred.
• Excellent oral and written communication skills.
• Ability to maintain a high sense of confidentiality.
• Ability to work in a team.
• Exceptional organization and time management skills.
• Ability to maintain composure under pressure.
• Dependability and punctuality.
• Exhibit professional courtesy in dealing with program participants, colleagues, team members, and the public.
• Proficiency with Microsoft Office, electronic filing systems, databases, spreadsheets, email, and internet‑based applications.

Mansioni

• Greet students, volunteer tutors, and community members with accurate program information.
• Assist with student intake, registration, testing, enrollment, and follow‑up activities.
• Schedule appointments for registration, testing, enrollment and follow‑ups.
• Provide required intake, registration, and testing documents and verify completeness.
• Enter and update student and enrollment data in approved systems.
• Maintain organized paper and electronic records.
• Assist with volunteer‑tutor onboarding activities and scheduling.
• Process program documents and funder/agency forms.
• Update and maintain volunteer and student files.
• Review files for missing or outdated documentation and follow up as needed.
• Scan, name, upload, label, and file documents per procedures.
• Safeguard confidential program information.
• Prepare materials for classes, orientations, events, and meetings.
• Complete data-entry and filing tasks accurately and on time.
• Collaborate with staff and partner organizations.
• Participate in trainings and professional development.
• Other duties as assigned.

Conoscenze

Oral and written communication

Teamwork

Confidentiality

Microsoft Office

Data entry / record keeping

Formazione

High school diploma or equivalent

Some college education preferred

Two years of related experience in citizenship / adult education / nonprofit

Strumenti

Microsoft Office Suite

Databases

Spreadsheets

Email

Internet-based applications

Descrizione del lavoro

Intake Specialist (IDPL) - Adult Educ-ESL

Adult Education Part Time Administrative Sppt Chicago, IL, US

Salary Range: $17.05 To $17.05 Hourly

Intake Specialist (IDPL) - Adult Education-ESL

POSITION DESCRIPTION

Under the supervision of the ESL Literacy and Citizenship Coordinator, the Intake Specialist provides administrative and program support for Adult Education Literacy program. The Intake Specialist assists with student intake, registration, testing, data entry, provides program information to students and members of the community, maintains accurate paper and electronic student and volunteer‑tutor records, assists with assigned volunteer‑tutor onboarding activities and provides general administrative support necessary for the effective operation of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet students, volunteer tutors, and members of the community and provide accurate program information in person, by telephone, and through electronic communication.
• Assist with student intake, registration, testing, enrollment, and related follow‑up activities.
• Schedule students for appointments, registration, testing, enrollment, and related follow‑up activities
• Provide students with required intake, registration and testing documents and review submitted documents for completeness and accuracy.
• Enter and update student demographic, enrollment, attendance, assessment, and other required program information in approved databases, spreadsheets, and state reporting systems.
• Maintain accurate and organized paper and electronic student records and files.
• Assist the ESL Literacy and Citizenship Coordinator with assigned administrative components of volunteer‑tutor recruitment and onboarding, including scheduling appointments, preparing and collecting required forms and documentation, communicating onboarding requirements and next steps, and tracking completion of assigned requirements.
• Process diverse program documents, administrative forms, ICCB correspondence, and other funder and agency documents.
• Establish, organize, maintain, and update paper and electronic volunteer‑tutor files.
• Review student and volunteer‑tutor files for completeness and identify missing, incomplete, expired, or outdated documentation.
• Follow up on missing documentation as assigned and communicate unresolved items or discrepancies to the supervisor.
• Scan, name, upload, copy, label, organize, and file documents according to established program procedures.
• Comply with program, organizational, and funder requirements related to records, documentation, and file maintenance.
• Safeguard confidential student, volunteer‑tutor, and program information and follow established confidentiality requirements.
• Assist with preparation and organization of materials for classes, orientations, registrations, volunteer activities, meetings, and program events as needed.
• Complete assigned administrative, data‑entry, filing, and documentation tasks accurately and within established timelines.
• Work collaboratively and cooperatively with staff, instructors, volunteer tutors, students, and other IDPL departments and partner organizations.
• Participate in required meetings, trainings, and professional development.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent; some college education preferred
• Two years of previous experience in a citizenship, adult education, or non‑profit setting ideal
• Bilingual in Spanish and English preferred
• Excellent oral and written communication skills
• Ability to maintain a high sense of confidentiality
• Ability to work in a team
• Exceptional organization and time management skills
• Ability to maintain composure under pressure
• Dependability and punctuality
• Exhibit professional courtesy in dealing with program participants, colleagues, team members, and the public
• Show enthusiasm to assist students, tutors and members of the community
• Proficiency with Microsoft Office, electronic filing systems, databases, spreadsheets, email, and internet‑based applications

The above is intended to describe the general conditions of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

PHYSICAL DEMANDS

Nature of work requires sitting and standing for long periods of time, speaking during presentations in front of groups, and operating standard business office equipment. Requires ability to communicate and exchange information, as well as collect, compile and prepare work documents.

WORKING CONDITIONS

Majority of work performed in an office environment and at community venues (churches, schools) held on weekends. Position requires availability for extended hours plus non‑traditional hours may be required to perform job duties. Must be able to work weekends. Also requires participation and attendance at organization sponsored events and meetings.

BENEFITS

• 403b retirement saving plan (if working more than 20 hours per week).

PAID TIME OFF

Instituto del Progreso Latino is an Equal Opportunity Employer