Intake Specialist (Care Management and Navigation)

Recora; Phoenix (AZ); Remote; USD 25,000 - 40,000; Part time

Job summary

Recora is seeking a dedicated Intake Specialist to join their virtual cardiac recovery program. This role involves conducting assessments, educating patients, and providing personalized support through video calls. Ideal candidates will have experience in health management and a degree in a health-related field. Join a fast-growing team committed to redefining heart health and empowering patients.

Qualifications

• Minimum 3 years of experience in health management.
• Experience in a clinical or remote health coaching setting.

Responsibilities

• Conduct initial assessments for patients in the cardiac recovery program.
• Educate patients on program benefits and risk factor modification.
• Complete individualized treatment plans for patients.

Skills

Coaching

Problem-solving

Motivating

Detail-oriented

Resourceful

Education

Degree in a health-related field

Job description

Mission

Empower everyone to live a long, full and optimal life by redefining the future of heart health.

1 in 3 humans die of heart disease - it's time to change that.

We're designing heart health from the ground up so that humans can live fuller lives. We're building technology to accelerate recovery after a cardiac event. And we're optimizing health stacks to realize preventive and aspirational goals.

Recora is redefining the future of heart health — we invite you to join us on this mission.

About Recora

Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.

We're backed by leading VCs including SignalFire, Pear, GFC, 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.

We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.

Who We Are

We are innovators at heart. This driving force guides us to create, build, partner, and operate at the highest levels. We seek answers to some of the hardest problems in technology and healthcare and enjoy the process of finding unexplored solutions.

We're a group of diverse, thoughtful and humble folks. Having worked in organizations of every size and shape, we know that people make or break teams. An open, ego-free and supportive culture is central to making the best team of people at Recora.

As a team, we love our work and love working together. We take ownership in Recora and strive to grow personally and professionally in service of our mission. Because we enjoy hard problems and value growth, we can celebrate both challenges and excellence in equal measure.

Job Title: Intake Specialist

Classification: Part Time/1099 Contractor

Work Structure: Fully Remote

Schedule/Shift: 20-40 hours per week, Pacific Time hours

Team: Clinical Operations

Reporting to: Head of Clinical Operations

Location: United States

Compensation: $50 per completed session (90 minutes)

About Us:

Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.

We're backed by leading VCs including SignalFire, Pear, GFC, 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.

We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.

What we're looking for

Recora is hiring an Intake Specialist to join our cardiac recovery program to partner with our users to provide personalized care for cardiac recovery patients. In this role, you will partner with our exercise physiologists, patient experience, product, and marketing teams to support patients via video calls, track individual progress, and provide feedback and support for patients. The right person for this role is familiar with the management of cardiac conditions, CHF, other chronic conditions, smoking cessation, women's health, substance abuse, mental health, or recent nutrition and exercise trends.

Responsibilities

• Conducting initial assessments for patients who are enrolling in our virtual cardiac recovery program.
• Educating patients on program benefits and the importance of risk factor modification.
• Coaching individuals through electronic (chat) messaging and video sessions.
• Problem-solving and supporting individuals' current and evolving goals.
• Adapting in-clinic best practices to a remote-care delivery model.
• Completing individualized treatment plans for patients starting the program to include: nutrition assessment, psychosocial assessment, fitness assessment, and co-morbidities assessment.
• Translating the latest up-to-date, evidence-based best practices for chronic condition management into a relatable and empowering approach.
• Motivating and encouraging patients during initial visits.
• Basic understanding of cardiac procedures and medications.
• Reviewing medical history.
• Goal setting and motivational interviewing for special populations.
• Basic understanding of clinical documentation

Your Past Experience

• A minimum of three years of experience helping people manage their health, ideally in a clinical setting and/or a remote health coaching setting
• A degree in a health-related field
• Experience with counseling or education of disease management in a medical setting as well as recent nutrition and exercise trends.
• Passion and enthusiasm for helping people change their lives
• A diversity- and inclusion-first mindset
• Detail-oriented and team-first mindset
• A resourceful nature, and creativity to help people engage in their health
• Fluent in English (written and verbal)
• Bilingual in English and Spanish a huge plus
• Some experience in a clinical setting
• Some knowledge of cardiac rehabilitation
• Experience working with an elderly patient population
• Bonus Points Experience - coaching in smoking cessation, diabetes management, and special populations.
• Note: This is a 1099 Contractor position only.