Bilingual (Spanish) Contact Center Specialist

Bayarearetina; Walnut Creek (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Bilingual (Spanish) Contact Center Specialist to join their remote team. In this role, you'll be the first point of contact for patients, delivering exceptional support and assistance through various communication channels. Your problem-solving skills and passion for helping others will shine as you manage high call volumes, schedule appointments, and ensure patient satisfaction. Join a reputable practice known for its commitment to high-quality care and make a meaningful impact in the lives of patients every day.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401k Plan

Rich PTO Plan

Qualifications

• 2+ years of experience in a medical office and call center.
• Strong bilingual communication skills in English and Spanish.

Responsibilities

• Manage high volume incoming calls and provide exceptional customer service.
• Schedule appointments and verify patient information accurately.

Skills

Customer Service

Problem-Solving

Bilingual (Spanish)

Communication Skills

Data Entry

Education

High School Diploma/GED

Tools

EMR/EHR Systems

NextGen

Job description

Join to apply for the Bilingual (Spanish) Contact Center Specialist role at Bay Area Retina Associates.

Description

BARA is looking for a dedicated and patient-focused individual to join our team as a remote Bilingual (Spanish) Contact Center Representative. In this role, you will be the first point of contact for our patients, providing exceptional support and assisting with inquiries through phone, email, and other communication channels. We’re seeking someone who thrives in a fast-paced environment, excels at problem-solving, and enjoys delivering excellent customer service for our patients. If you have a passion for helping others and strong communication skills, we want to hear from you!

About Bay Area Retina Associates

Bay Area Retina Associates (BARA) is an established Ophthalmology practice with over 35 years in the industry, renowned as a premier group of highly skilled ophthalmologists specializing in state-of-the-art retinal treatments. With ten conveniently located facilities across the Bay Area, our unwavering commitment is to provide high-quality care to our patients.

Job Summary

The Contact Center Specialist performs a variety of support functions including general phone management and call intake, urgent symptom routing, patient demographic review, scheduling, registration, and insurance record management. This position maintains an exceptional understanding of all patient intake, eligibility, benefits, and data collection of the patient’s account and responds to patients through telephone inquiries and written correspondence to assure them that account concerns will be resolved.

Job Duties

• Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner
• Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff
• Identify patients’ needs, clarify information, research issues, and provide solutions and/or alternatives
• Effectively relay medical information to the clinical team to aid them in providing exceptional patient care
• Assist in resolution of any operational/interface issues with NextGen
• Responsible for patient intake and incoming referrals management
• Accurately and timely complete data entry, including eligibility, authorizations, and benefits
• Schedule appointments for multiple offices and providers
• Collect accurate financial and demographic information for registration
• Verify patient’s responsibility and benefits, notifying staff of issues
• Inform patients of medical office procedures and policies
• Build sustainable relationships and engage patients by going the extra mile
• Notify required parties within appropriate timeframes for routine and urgent service requests
• Possess strong computer skills and the ability to maneuver multiple resources

Requirements

• HS Diploma/GED
• 2 Years of EMR/EHR experience
• 2 Years of medical office experience
• 1+ years call center experience preferred
• Ability to speak in English and Spanish

Benefits

• Medical, Dental, Vision, and other voluntary benefits
• 401k Plan with employer contribution and profit sharing
• Rich PTO Plan