Intake Specialist

Rogers Behavioral Health; West Allis (WI); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Job summary

A leading behavioral health organization is seeking an Intake Specialist in West Allis, Wisconsin. This role serves as the first point of contact for patients, ensuring seamless admissions and facilitating access to care. Responsibilities include collecting and verifying patient information, managing crisis situations, and collaborating with multidisciplinary teams. The ideal candidate has a high school diploma, professional demeanor, and experience in mental health or insurance. Health benefits and a 401(k) plan are offered.

Qualifications

• High school diploma or equivalent required, Bachelor's preferred.
• Knowledge of mental health practices and insurance billing preferred.
• Strong computer skills including familiarity with electronic health records.

Responsibilities

• Welcome patients and caregivers, ensuring a positive admission process.
• Collect and verify medical, insurance, and demographic information.
• Register patients and manage documents in the Cerner system.
• Communicate with multidisciplinary teams regarding treatment issues.
• Participate in on-call, weekend, and holiday coverage as scheduled.

Skills

Professional demeanor

Communication skills

Crisis management

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Cerner system

Word processing software

Job description

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life‑changing care for members of the community. The Intake Specialist is the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team that includes physicians, providers, other intake specialists, and many other members of a multidisciplinary team. The role offers career experience and progression with a nationally recognized behavioral health leader.

Job Responsibilities

• Welcome patients and caregivers, ensuring a positive and seamless admission process.
• Collect, verify, and input medical, insurance, and demographic information accurately.
• Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).
• Register patients and manage documents using the Cerner system.
• Conduct safety checks and assist with belongings searches as needed.
• Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.
• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
• Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
• Explain insurance coverage to patients and handle related inquiries.
• Provide clear documentation and communicate cases requiring special attention.
• Participate in on‑call, weekend, and holiday coverage as scheduled.

Other Requirements

• Professional demeanor and adherence to hospital policies.
• Knowledge of Joint Commission standards and willingness to participate in training.
• Commitment to the mission of Rogers Behavioral Health and patient care excellence.

Schedule: Every other weekend, AM shift, plus Monday & Friday, 20 hours a week.

Recent college graduates are strongly encouraged to apply!

Education & Experience

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Mental health experience preferred.
• Computer skills required, including word processing.
• Previous experience in insurance or billing preferred.

Benefits

• Health, dental, and vision insurance coverage for you and your family.
• 401(k) retirement plan.
• Employee share program.
• Life/disability insurance.
• Flex spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee assistance program (EAP).

EOE/MFDV