Intake Specialist

Arrow Child & Family Ministries; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Parental paid leave

401(k) retirement plan

Paid time off & holidays

Mileage reimbursement

Tuition reimbursement

Learning & development program

Job summary

Arrow Child & Family Ministries is seeking an Intake Specialist to locate safe and appropriate placement for children under DFPS care or referrals from state/partner agencies. The role involves coordinating with caseworkers, foster parents, and providers to gather feedback and streamline the placement process, while maintaining accurate records and 24/7 availability for urgent referrals.

The position emphasizes teamwork, crisis management, and strict adherence to regulations, with potential

Qualifications

• Requires a high school diploma or GED and relevant experience in child welfare or related field.
• Proficiency in documenting and reporting information accurately, ensuring compliance with agency policies and legal requirements.

Responsibilities

• Receive and review client referrals and intake information; ensure all information is entered into agencies' databases.
• Collaborate with caseworkers, foster parents, and other stakeholders to address concerns and improve the application process regarding placement.
• Participate in staff meetings and trainings.
• Coordinate response to all referral calls to CPS within 1 hour.
• Maintain an up-to-date listing of all agency care providers and licensing capacity with accurate data entry.
• Foster a healthy staff environment and culture.
• Be willing to work on call and after normal business hours for 24/7 coverage.
• Possible supervision of SSCC youth as required.
• Handle crisis situations calmly and make sound decisions quickly.
• Perform duties within contract, state and federal regulations, company policy, and regulatory standards.
• May drive vehicles and complete company vehicle training.

Skills

Interpersonal communication

Documentation accuracy

Crisis management

Team collaboration

Education

High school diploma or GED

Tools

Data entry systems

Agency databases

Job description

Overview

The 4Kids4Families Intake Specialist will be primarily responsible for locating safe and appropriate placement for children who are in the conservatorship of DFPS or were referred to Arrow by state or partner agencies. The position promotes the wellbeing of children and interacts routinely with contracted residential providers, DFPS staff, district administrative and casework staff.

Benefits Include

• Medical, dental, vision, and supplemental insurance options, including HSA match for qualifying contributions.
• Parental Paid Leave
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Mileage reimbursement.
• Tuition reimbursement available.
• Company sponsored learning and development

Responsibilities

Other duties may be assigned as necessary.

• Receive and review client referrals and intake information. Ensures all appropriate information and documentation is entered into agencies' databases.
• Collaborate with caseworkers, foster parents, and other stakeholders to gather feedback, address concerns, and implement improvements to the application process regarding placement.
• Participate in staff meetings and trainings.
• Coordinate response to all referral calls to CPS within 1 hour.
• Maintain an up-to-date listing of all agency care providers and licensing capacity, by ensuring accurate data entry.
• Maintain and encourage a healthy staff environment and culture.
• Must be willing to work on call and after normal business hours as needed to ensure 24/7 coverage.
• Responsible for the supervision of SSCC youth may be required.
• Able to handle crisis situations and make sound decisions in a quick and calm manner.
• Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.
• May be required to drive vehicles, be insurable with our auto insurance provider, and complete company vehicle training.

Qualifications

The ideal candidate will possess a high school diploma or GED and have at least of 3-5 years relevant experience in child welfare or related field preferred. Proficiency in documenting and reporting information accurately, ensuring compliance with agency policies and legal requirements.