Family Support Coordinator

Metropolitan Ministries Inc; Holiday (FL); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental coverage

PTO

401K with employer match

Life insurance ($15,000)

Job summary

Metropolitan Ministries in Florida seeks a Family Support Coordinator to assess clients, oversee volunteers and manage day-to-day services with a focus on timely, compassionate support and resource linkage. The role uses HMIS data entry and coordinates learning centers to stock markets, promoting dignity for clients.

The position emphasizes client evaluation, data reporting, and collaboration with supervisors to train interns and ensure smooth service delivery within the Family Support Center

Qualifications

• Requires heart for ministry and comfort working with poor and homeless families.
• Understanding of poverty and mature Inter-personal skills.
• Ability to work with diverse populations in crisis situations.
• Knowledge of Microsoft Office and client databases.
• Excellent customer service and communication skills.

Responsibilities

• Directly responsible for assessing clients; training, supervising and directing volunteers and interns.
• Provide client evaluations for determining services and approve those services per policy; ensure timely data collection and reporting.
• Ensure smooth and timely client flow while fulfilling the Mission with each interaction.
• Provide community resource information and maintain confidentiality with clients.
• Ensure Metro Market and Metro Outfitters have adequate volunteer support and inventory via warehouse coordination.
• Oversee operations of Metro Market and Outfitters including inventory orders and space cleanliness.
• Maintain proper temperature logs and follow USDA food requirements for Metro Market.
• Coordinate with Volunteer Services to ensure sufficient trained volunteers daily.
• Train interns and work-study students in coordination with Family Support Supervisors.
• Participate in events, KPI planning, staff meetings and ongoing trainings.

Skills

Customer service

Interpersonal skills

Data entry

Microsoft Office

Oral and written communication

Bi-lingual a plus

Education

Associates Degree

Job description

Description

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

Salary: $42,000 - $44,000

Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

Preventative care is 100% covered (free) on all plans.

PTO is offered to full-time and part-time employees.

11 days of PTO and 10 paid holidays annually.

Option to participate in the 401K plan with employer match.

$15,000 in employee Life Insurance paid for by Metropolitan Ministries.

Employee Assistance Program

Option to participate in supplemental group insurance plans at affordable rates.

Tuition reimbursement program

Training and career development.

Discounted membership at the YMCA.

Job Functions:

The Family Support Coordinator will ensure that clients are assessed according to the Family Support Center Policies and Procedures with an additional focus on screening clients in need of day-to-day services in a timely and efficient manner. Additionally, this position is also responsible for providing resources for clients while properly utilizing HMIS real-time data entry. This Family Support Coordinator will coordinate operations, volunteer and intern training to run the Metro-Market, Metro-Outfitters and learning-centers to ensure markets are fully stocked promoting dignity for all clients.

Essential Responsibilities:

1. Directly responsible for assessing clients; training, supervising and directing the volunteers and interns.
2. Responsible for providing client evaluations for determining services and approve those services based on policy, procedure and guidelines. Take an active role in ensuring data collection is being performed based on department guidelines and reporting of data is timely and accurate.
3. Ensure services are offered with a smooth and timely client flow exercising good stewardship and ensure Mission statement is fulfilled with each client interaction.
4. Provide community resource information regarding other agencies, organizations and ministries to meet varying needs of clients. Maintain professional manner and confidentiality standards with clients.
5. Ensure Metro Market and Metro Outfitters has adequate support with appropriate volunteers, and interns. Work directly with warehouse staff to ensure Market and Outfitters are stocked with inventory for the purpose of stocking shelves and ensuring availability for client needs. Utilizing appropriate requisition process for food, clothing and hygiene items.
6. Responsible for all operations of the Metro Market and Outfitters to include but not limited to: ordering inventory, stocking of food and clothes, cleanliness of all space and equipment (carts, freezers, refrigerators, shelves, floors, air vents, etc.).
7. Maintain accurate required temperature logs and follow all USDA food requirements for the Metro-Market.
8. Work with Volunteer Services to assure that appropriate number of volunteers are available and fully trained each day following all Outreach and Family Support Center Procedures.
9. Work in coordination with Family Support Supervisors to fully train and develop interns and work-study students.
10. Participates in Metropolitan Ministries’ events, holiday efforts, Family Advisory Committee meetings and events, extended evening hours.
11. Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attend required staff meetings and on-going trainings. Complete other duties as assigned.

Requirements

Education and Experience:

A minimum of an Associates Degree and experience working with individuals who are homeless or at risk of homelessness preferred. A combination of a High School Diploma/GED, lived experience and volunteering may be considered for qualifications. Must be willing to continue education on homeless population and continue enhancing professional skills by taking initiative in attending appropriate job-related trainings, seminars, conferences and workshops.

Skill Requirements:

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Ability to deescalate clients on the edge of verbal or physical trauma. Ability to work as part of a team within a multi-disciplinary framework. Ability to manage other employees and volunteers. Demonstrates computer literacy with knowledge of Microsoft Office and client databases. Requires customer service and oral and written communication skills. Bi-lingual a plus, but not required.

Physical Requirements:

Must have adequate hearing and speaking ability. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress. Must be able to lift 35 lbs. or more.

Other:

Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [e-mail]

[e-mail]

https://info.flclearinghouse.com/