Intake Specialist

BDV Solutions; South Carolina; Hybrid; USD 38,000 - 52,000; Full time

Job summary

BDV Solutions is seeking a detail-oriented professional to serve as the initial contact for immigration matters and coordinate client onboarding. You will manage communications, transfer of representation documents, and organize required records for case progression.

The role emphasizes timely updates, collaboration with attorneys, and adherence to deadlines in a hybrid/remote US work environment. Prior immigration exposure is a plus and a proactive service mindset is essential.

Qualifications

• Some College/Associate's degree preferred.
• 1+ year of work experience in a similar position is preferred.
• Interest in learning U.S. immigration law and processes.

Responsibilities

• Serve as a first point of contact for clients regarding legal representation transfer to Momentum Immigration.
• Provide exemplary and timely communication to foreign national clients regarding case onboarding and next steps.
• Initial analysis of client matters, urgency, deadlines and de-escalation.
• Assist with a timely and orderly transition of client’s matters to Momentum Immigration.
• Send Engagement Letters and G-28 to clients and collect signatures.
• Transfer documents between databases/upload documents into SharePoint and immigration software.
• Gather and organize supporting documentation for onboarding or requests from immigration authorities.
• Draft responses to simple RFEs and compile drafted RFEs.
• Meet deadlines and communicate progress/issues to Senior Coordinator and/or attorney.
• Work collaboratively with USCIS Immigration Specialist(s) and other staff.

Skills

Organizational skills

Teamwork

Attention to detail

Client service

Communication

U.S. immigration familiarity

Education

Some College/Associate's degree preferred

Tools

Immigration case management systems

SharePoint

Job description

Duties/Responsibilities

• Report to Senior Coordinator
• Serve as a first point of contact for clients regarding legal representation transfer to Momentum Immigration
• Provide exemplary and timely communication to foreign national clients regarding case onboarding and next steps
• Responsible for initial analysis of client matters, urgency, deadlines and de-escalation
• Assist with a timely and orderly transition of client’s matters to Momentum Immigration
• Communicate with clients regarding transfer of legal representation, send Engagement Letters and G-28 to clients and collecting signatures
• Transfer documents between databases/upload documents into SharePoint and immigration software
• Gather and organize supporting documentation from clients that are necessary for onboarding with attorney(s) or to respond to requests from various immigration authorities
• Draft responses to simple RFEs (medical exam requests, provision of simple documents such as birth certificates, translations etc.)
• Compile drafted RFEs
• Meet assigned deadlines and communicate case progress/issues to the Senior Coordinator and/or attorney
• Work collaboratively with USCIS Immigration Specialist(s) and Coordinator(s), manager(s), and attorney(s)
• Additional responsibilities as assigned.

Required Skills/Abilities

• Strong organizational skills and ability to meet deadlines
• Strong desire to work in a team-oriented environment
• Keep attention to detail
• Track record of providing excellent client service within a fast-paced environment
• Interest in learning U.S. immigration law
• Prior experience with U.S. immigration a plus
• Prior experience using immigration case management systems, such as INSZoom, a plus

Education and Experience

• Some College/Associate's degree preferred
• 1 plus year(s) work experience in similar positionPrior experience working with Employment Based or similar Immigration programs helpful

Supervisory Responsibility

None

Work Environment

Prolonged periods sitting at a desk and working on a computer

Remote (US based)/Hybrid

EEO Statement

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At Vanteo, we’re redefining how organizations build and support global teams. Our work sits at the intersection of talent, culture, and strategy, connecting businesses with international professionals while navigating complex workforce solutions with precision and care. If you’re driven by meaningful impact, thrive in a collaborative environment, and want to be part of a team shaping the future of global talent, you’ll find purpose and growth here.