Intake Specialist

Acadia Healthcare; Scotts Valley (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Excellent training program

Complimentary AOD education

Job summary

Acadia Healthcare is seeking an Intake Specialist responsible for the client intake process at The Camp Recovery Center in California. The role requires establishing rapport with clients, coordinating with remote admissions, and ensuring all necessary documentation is completed efficiently.

The ideal candidate should have a high school diploma and experience in a patient care environment. This position offers competitive pay, benefits including medical insurance and 401(k), and a supportive work

Qualifications

• 1-2 years of experience in a patient care environment preferred.
• Must have excellent communication and customer service skills.

Responsibilities

• Liaise with client/family of potential admissions.
• Coordinate facility tours with clients.
• Support arrival process including assessments and searches.
• Ensure intake paperwork is completed timely.

Skills

Communication skills

Customer service skills

Teamwork

Education

High-school diploma or GED

Tools

Computer programs

Job description

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

Essential Functions

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on‑site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set‑up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.

Education/Experience/Skill Requirements

• High‑school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Licenses/Designations/Certifications

• De‑escalation training, CPR and/or First‑Aid certification as required by facility.

Compensation

Compensation for roles at THE CAMP RECOVERY CENTER varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE CAMP RECOVERY CENTER provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below.

Role Location

CALIFORNIA

Calculated Hourly Range For Role Intake Specialist

State - California: $24.00 - $27.00 per hour DOE

Benefits

• Competitive hourly rate
• Shift differential for overnight shifts
• Medical, dental, and vision insurance
• Acadia Healthcare 401(k) plan
• Excellent training program
• Complimentary AOD education to certify as a substance use disorder counselor
• Professional growth opportunity that is second to none in the industry.

Shift

Shifts areSunday - Thursday. Shifts are 8 hours and overtime eligible

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.