Intake Specialist

Pop-Up Talent; Los Angeles (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Paid vacation

Paid sick leave

Paid holidays

401k profit sharing

On-site parking

On-site gym

Job summary

Pop-Up Talent is seeking an Intake Assistant in Los Angeles to be the first point of contact for clients in a variety of legal matters. You will gather preliminary information via multiple channels, care for clients in crisis, and support attorneys with documentation and data entry.

Responsibilities include maintaining case records, coordinating with staff, and performing standard administrative tasks to ensure smooth client flow and compliant data handling.

Qualifications

• Minimum 3 years of sales experience, customer service experience, and/or crisis counseling, prior legal experience also preferred
• Previous experience using Case Management software
• Resourceful and motivated problem solver
• Proven track record to meet goals and deadlines
• Caring, empathetic to clients in crisis

Responsibilities

• Intake team serves as first contact for injured or harmed individuals by phone, email, text, or in person to gather preliminary information on legal matters
• Duties include databasing and documentation of medical records, emails, accident reports, client follow-ups, attorney collaboration, and general admin tasks

Skills

Sales experience

Customer service

Crisis counseling

Legal experience

Tools

Case Management Software

Job description

• Employers currently pays 100% of employee medical and dental premium
• Paid Vacation & Sick Days
• 12 Holidays
• 401k and profit-sharing plan - all full-time employees are eligible after 1 year
• Paid parking and free on site gym

ROLE DESCRIPTION:

• Our intake team is the first point of contact for individuals who have been injured or harmed. Intake assistants engage with clients via phone calls, emails, texts, and in-person to gather preliminary information regarding legal matters for a variety of cases (civil rights, class action, employment, medical malpractice, sexual abuse, etc.), while demonstrating empathy, patience, and understanding
• Duties also include databasing and documentation of medical records, email, accident reports, etc., client follow-up communication, collaboration with attorneys and other staff, and administrative tasks as needed, including general phone calls, making copies, scanning, uploading files, etc.

QUALIFICATIONS:

• Minimum 3 years of sales experience, customer service experience, and/or crisis counseling, prior legal experience also preferred
• Previous experience using Case Management software
• Resourceful and motivated problem solver
• Proven track record to meet goals and deadlines
• Caring, empathetic to clients in crisis

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.