Intake Specialist

Youth Advocate Programs, Inc.; Bethlehem (Northampton County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

Short Term Disability

Employee Assistance Program

Paid time off

Holiday Pay

Job summary

Youth Advocate Programs, Inc. is seeking a Full-Time Intake Specialist to manage the intake process for children and youth. The role involves collecting and verifying documents, fostering relationships with families, and supporting youth connections to services. The ideal candidate has a Bachelor's degree in Social Work, 1-2 years experience in intake and case management, and strong communication skills.

Benefits include medical, dental, vision, PTO, and a 403(b) Retirement Savings Plan. Reliable transportation is necessary for participant transport to appointments.

Qualifications

• 1-2 years of experience in program intake or case management.
• Experience in child welfare or administrative support.
• Position requires reliable transportation and valid driver's license.

Responsibilities

• Initiate and complete the intake process for referred children and youth.
• Administer assessments and conduct entry and discharge surveys.
• Train new staff on system processes.

Skills

Strong communication skills

Organizational skills

Bilingual (Spanish Speaking)

Proficient in Microsoft Office Suite

Education

Bachelor's Degree in Social Work or related field

Tools

Electronic Health Record (EHR) systems

Job description

Status: Full-Time Hourly

FLSA Classification: Non-Exempt

Summary of the Position

The Intake Specialist plays a vital role in initiating and completing the intake process for Children and Youth referred to the program. This includes collecting, organizing, and verifying required documentation and information, ensuring timely processing of referrals, and accurately entering participant data. The Intake Specialist works closely with families, CYS Caseworkers, and program staff to connect youth to appropriate services and supports.

Using a strength-based, youth-centered approach, the Intake Specialist builds rapport with participants and families while in their homes and communities, promotes engagement, and supports positive outcomes. The role also includes administering assessments, conducting entry and discharge surveys, supporting outcome tracking, and assisting in facilitating mandatory program classes. Additionally, the Intake Specialist helps train new staff on system processes, contributes to polished and professional agency representation and ensures effective communication with referring authorities and stakeholders.

Qualifications/Requirements

• Bachelor's Degree in Social Work, Human Services, or related field is preferred.
• 1-2 years of experience in program intake, case management, or administrative support in a human services setting.
• Experience in child welfare, case management intake, or placement services is strongly preferred.
• Strong communication and organizational skills
• Proficient in Microsoft Office Suite.
• Knowledge or experience using electronic health record (EHR) systems is a plus.
• Position requires reliable transportation, valid driver's license, and current auto insurance coverage.
• Transportation of participants to court hearings, job interviews and doctor's appointments.
• Bilingual (Spanish Speaking) is a plus.

Benefits Available

• Medical/Prescription
• Dental
• Vision
• Short Term Disability
• UNUM Supplemental Insurance
• Employee Assistance Program
• Pet Insurance
• Paid time off
• Holiday Pay
• 403(b) Retirement Savings Plan.
• Weekly Pay
• Direct Deposit

Youth Advocate Programs, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics