Intake Specialist

Gilder Search Group; Indianapolis (IN); On-site; Full time

Job summary

A leading company seeks a candidate for a role involving customer service and investigative tasks. Responsibilities include responding to inquiries, preparing case files, and analyzing laws for jurisdiction. Ideal for those with strong analytical skills and experience in customer service.

Qualifications

• Experience in customer service and handling inquiries.
• Strong analytical skills for summarizing information.
• Ability to research and draft legal documents.

Responsibilities

• Respond to online inquiries regarding the filing of complaints.
• Prepare investigative work case files for investigations.
• Analyze and apply relevant laws to establish jurisdiction.

Skills

Customer Service

Analytical Skills

Interviewing

Job description

Vergence -Indianapolis, IN, United States

Pay: $23.00/hour

In this role you will:

• Respond to online inquiries regarding the filing of complaints
• Effectively interview potential Complainants
• Analyze and summarize information received from online inquiries
• Prepare investigative work case files for investigations
• Send Notice of Complaints and interrogatories to relevant parties
• Provide excellent customer service, via telephone and in person
• Responsible for monthly reporting
• Analyze and apply relevant laws to establish jurisdiction over cases for enforcement areas
• May be responsible for drafting appropriate motions, including, but not limited to administrative dismissals and default orders
• Research databases for correct contact information for relevant parties and witnesses