Intake Specialist I

VieMed Healthcare; Lafayette (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare services provider is seeking an Intake Coordinator to manage patient demographic and health insurance information. Responsibilities include verifying insurance benefits, scheduling set ups as instructed by physicians, and maintaining communication with various stakeholders. Ideal candidates will have a high school diploma and experience in a medical environment with a strong understanding of medical terminology and insurance regulations. This full-time position involves working in an office setting with potential for overtime.

Qualifications

• 1-2 years experience in a Durable Medical Equipment company or relevant medical office preferred.
• Proficient in reading and understanding medical documentation.
• Up to date with health information technologies.

Responsibilities

• Obtain and verify patient demographic and insurance information.
• Follow up on prior authorizations with payers.
• Schedule set ups as called in by physicians.
• Document referral status in the computer system.

Skills

Communication skills

Understanding of medical insurance benefits

Proficient in Microsoft Office

Ability to maintain effective working relationships

Knowledge of DME equipment

Education

High School Diploma or equivalent

Tools

Patient database & billing system

Job description

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Responsibilities

• Obtains patient demographic and health insurance information; collects co-pay(s) when appropriate.
• Verifies and records insurance benefits, with the ability to understand and provide insurance breakdowns.
• If required by payer(s), obtains prior authorization &/or follows up on authorization.
• Interacts professionally with physicians, patients, patient’s family, and co-workers.
• Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure.
• Retrieves incoming referral(s) and logs demographic information into current patient database & billing system.
• Reviews medical records from referral(s) to determine if medical necessity has been met.
• Communicates to sales team &/or referral source(s), if referral is acceptable or what is missing to complete referral(s).
• Documents in computer system the status of referral.
• Reports all concerns or issues directly to Intake Manager or Intake Supervisor.
• Other responsibilities and projects as assigned.

Qualifications

• High School Diploma or equivalent
• One (1) to two (2) years working for a Durable Medical Equipment company or relevant medical office experience preferred.
• Basic understandings of medical insurance benefits
• Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
• Effectively communicate with physicians, patients, insurers, colleagues, and staff
• Able to read and understand medical documentation effectively.
• Knowledge and understanding of same and similar DME equipment.
• Knowledge and understanding of In-network vs Out of Network, PPO, HMO
• Thorough understanding and maintaining of medical insurances company’s regulations and requirements to include but not limited to Medicare and Medicaid.
• Working knowledge of CPT, HCPCS & ICD10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
• Learns and maintains knowledge of current patient database & billing system.
• Up to date with health information technologies and applications
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel and management in a timely manner.
• Establishes and maintains effective communication and good working relationships with co-workers, patients, organizations, and the public.
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Utilizes initiative, strives to maintain steady level of productivity and is self-motivated.
• Work week is Monday through Friday and candidates will work an agreed upon shift (current shifts include 7am-4pm, 8am-5pm, 9am-6pm of 10am-7pm)
• Possible weekend work or overtime, to include working an on-call rotation schedule.

Access to Protected Health Information (PHI)

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

Working Conditions

• This position will work in an office environment.