Intake Specialist

DeKalb Health; Champaign (IL); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Bilingual stipend

Health, dental, and vision insurance

14 paid holidays

12 sick days

15 days of paid time off

Disability benefits

IMRF pension

Job summary

The Champaign-Urbana Public Health District (CUPHD) is seeking a full-time Intake Specialist for the Maternal Child & Health Division, offering a 37.5-hour work week and a starting salary of $32,592.

The role involves verifying eligibility, assisting with WIC applications, scheduling, and working with EMR systems. Bilingual Spanish and/or French is highly desirable.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a customer service environment.
• Able to multi-task in a fast-paced setting.
• Excellent phone etiquette and strong communication skills.

Responsibilities

• Verify program eligibility and initiate client visits within clinic flow.
• Assist with WIC applications, troubleshoot benefits, schedule clients and issue WIC cards.
• Previous EMR experience is highly desirable.

Skills

Customer service

Multi-tasking

Phone etiquette

Data entry

Organizational skills

Communication

Bilingual Spanish/French desirable

Education

High school diploma or GED

Tools

EMR experience

Job description

• Location 201 W KENYON RD,Champaign, IL, 61820-7892,United States
• Base Pay $32,592.00 - $43,999.00 / Year
• Employee Type Full-Time

Champaign-Urbana Public Health District

Intake Specialist

The Champaign-Urbana Public Health District (CUPHD) is seeking a full-time (37.5-hour a week) Intake Specialist for the Maternal Child & Health Division.

Responsibilities include:

• Verifying program eligibility and function in clinic flow by initiating client visits.
• Assisting with WIC applications, benefit troubleshooting, client scheduling and WIC card issuance.
• Previous electronic medical records (EMR) experience is highly desirable

Requirements:

• High school diploma, or GED equivalent,
• One (1) year of experience in a customer service environment
• Must be able to multi-task and work in a fast-paced environment
• Must have excellent phone etiquette, customer service, data entry, organizational, and communication skills
• Bilingual Spanish and/or French highly desirable

CUPHD provides a comprehensive benefits package which includes:

• CUPHD offers qualified bilingual employees anadditional$3.00 per hour, upon approval.
• Eligible employees may complete languageproficiencytesting upon hire and can begin receiving the stipend as soon as they are approved.
• Health, dental, and vision insurance with enrollment beginning on the employee's first day of employment
• 14 paid holidays per year
• 12 sick days earned per year
• 15 days of paid time off earned in the first year of employment
• Short-term and long-term disability benefits
• Comprehensive pension plan offered through Illinois Municipal Retirement Fund (IMRF)

The expected annual starting salary is $32,592 ($16.71 per hour). Full annual salary range for a Class 2 Intake Specialist is $32,592 - $43,999 for a 37.5 -hour week.

Men, Women, Veterans, and individuals of all abilities are encouraged to apply. CUPHD also strongly encourages people of color, gay, lesbian, transgender, and non-binary people to apply. In compliance with the ADA Amendments Act (ADAAA), if you need accommodations to apply, please contact LaTasha Aragon at [e-mail] . CUPHD is an equal opportunity employer and welcomes everyone to join its team.

All employees must be fully vaccinated with the most-up-to-date(September 2026 and beyond) influenza (seasonally). All other vaccinations are highly recommended but not mandatory. vaccinationstaken prior to September 2026 will not be accepted. Proof of vaccinationsmust be on file with Human Resources prior to start date.This recruitment will remain open until filled; however, it will not close prior to September 14, 2026. This is a collective bargaining unit position with AFSCME.