Intake Specialist

Jobtailor; Albuquerque (NM); On-site; USD 38,000 - 54,000; Full time

Job summary

NMILC is seeking an organized administrative assistant to support immigrants through screening, data entry, and case management. You will work with clients and legal staff to gather information, prepare intake, and document requests in a fast-paced environment.

Responsibilities include maintaining legal files, coordinating with the Remote Workshop Team, and handling high-volume phone duties while ensuring accuracy and timeliness per grant obligations.

Qualifications

• Must be bilingual in Spanish and English.
• Excellent written and oral communication skills in both Spanish and English.
• Strong interviewing skills and desire to interact with many people daily.
• Understanding and familiarity with immigration law and processes is a plus.
• Experience with VOIP phone systems and call handling in a high-volume environment is a plus.
• Ability to prioritize workload, manage time and tasks, and meet deadlines in a dynamic environment.

Responsibilities

• Provide initial screening, information, and referrals to immigrants by phone and in person.
• Gather information and data to verify service eligibility, summarize prospective clients’ legal problems, and document service requests.
• Apply NMILC eligibility guidelines, priorities, and case acceptance availability to evaluate assistance levels.
• Work directly with immigrant clients and NMILC legal representatives to prepare immigration cases.
• Enter required client data into the Legal Server case management system.
• Assist the Remote Workshop Team with immigration matters including citizenship, green card renewals, and DACA.
• Respond to incoming and make outgoing telephone calls for the Remote Workshop Program.
• Support maintenance of legal file systems using Legal Server, Dropbox, and paper files.
• Provide large-scale printing, mailing, and filing assistance to Remote Workshop legal staff.
• Maintain, store, and retrieve physical and electronic files.
• Log incoming client mail, send requested packets, and return supervised client calls.
• Support the reception desk by answering calls, greeting guests, and maintaining a welcoming environment.
• Ensure accurate and timely file maintenance and data entry, following case management protocols, legal ethical standards, and grant requirements.
• Complete accurate and timely Time and Attendance Reports.
• Perform assigned data entry and administrative duties.
• Perform other duties as assigned.

Skills

Bilingual Spanish-English

Client-centered customer service

Data entry

Time management

Tools

Legal Server

Dropbox

VOIP phone systems

Job description

• Provide initial screening, information, and referrals to immigrants by phone and in person.
• Gather information and data to verify service eligibility, summarize prospective clients’ legal problems, and document service requests.
• Apply NMILC eligibility guidelines, priorities, and case acceptance availability to evaluate assistance levels.
• Work directly with immigrant clients and NMILC legal representatives to prepare immigration cases.
• Enter required client data into the Legal Server case management system.
• Assist the Remote Workshop Team with immigration matters including citizenship, green card renewals, and DACA.
• Respond to incoming and make outgoing telephone calls for the Remote Workshop Program.
• Support maintenance of legal file systems using Legal Server, Dropbox, and paper files.
• Provide large-scale printing, mailing, and filing assistance to Remote Workshop legal staff.
• Maintain, store, and retrieve physical and electronic files.
• Log incoming client mail, send requested packets, and return supervised client calls.
• Support the reception desk by answering calls, greeting guests, and maintaining a welcoming environment.
• Ensure accurate and timely file maintenance and data entry, following case management protocols, legal ethical standards, and grant requirements.
• Complete accurate and timely Time and Attendance Reports.
• Perform assigned data entry and administrative duties.
• Perform other duties as assigned.

Requirements

• Must be bilingual in Spanish and English.
• Excellent written and oral communication skills in both Spanish and English.
• Strong interviewing skills and desire to interact with many people daily.
• Understanding and familiarity with immigration law and processes is a plus.
• Experience with VOIP phone systems and call handling in a high-volume environment is a plus.
• Ability to increase efficiencies in individual work and team processes.
• Ability to prioritize workload, manage time and tasks, and meet deadlines in a dynamic environment.
• Excellent client-centered customer service skills.
• Commitment to working in a diverse environment.
• Ability to work independently and in a team environment.
• Resilience, patience, and a high level of personal integrity.
• Strong interpersonal skills interfacing with clients and staff.
• Detail-oriented, able to manage multiple tasks efficiently, work well under stress, and anticipate quickly changing needs.
• Demonstrated commitment to immigrant rights and willingness to support NMILC’s mission, vision, and values.

Core Competencies

Demonstrates strong bilingual communication skills in Spanish and English, with a focus on client-centered service and familiarity with immigration law and processes. Capable of managing case documentation and data entry efficiently while supporting diverse client needs in a dynamic environment.

Highest-signal resume keywords

• Bilingual Communication Skills
• Client-Centered Customer Service
• Immigration Law Familiarity
• Data Entry and Case Management
• VOIP Phone System Experience

Hard Skills

• Data Entry
• Case Management
• Immigration Law Understanding
• Legal File Maintenance
• Time and Attendance Reporting

Soft Skills

• Excellent Written and Oral Communication
• Strong Interpersonal Skills
• Detail-Oriented
• Ability to Work Independently and in a Team
• Resilience and Patience

Industry Keywords

• Immigrant Rights
• Service Eligibility
• High-Volume Call Handling
• Diversity Commitment
• Client Interaction

Tools & Technologies

• Legal Server
• Dropbox
• VOIP Phone Systems