Intake Specialist

Community Support Services; Akron (OH); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Community Support Services in Akron, OH seeks an Intake Specialist to join the Intake & Assessment Team. You will provide diagnostic assessments for individuals seeking behavioral health services, complete required documentation, and coordinate referrals.

The role requires a Master’s degree and an LSW or LPC license, with experience in behavioral health and risk assessment. You will work full-time, collaborate with clinical leadership, and ensure confidentiality and quality care.

Qualifications

• Master’s degree in counseling, social work, marriage and family therapy, psychology, or a closely related behavioral health field.
• LSW or LPC license required.
• Experience with severe and persistent mental illness desirable.

Responsibilities

• Provide diagnostic assessment services per agency procedures.
• Consult with supervisor on clinical concerns including risk assessment.
• Complete off-site intakes as assigned.
• Refer cases to appropriate agencies based on clinical need.
• Respond to clinical inquiries via email and phone.
• Follow up with individuals who miss intake appointments.
• Coordinate with the Engagement Team per protocols.
• Collaborate with local hospitals as requested.
• Conduct emergency assessments if designated Health Officer.
• Maintain confidentiality and uphold client rights.
• Work full-time, standard business hours.

Skills

Assessment experience

Communication skills

Documentation proficiency

Education

Master’s degree in counseling, social work, marriage and family therapy, psychology, or related behavioral health field

LSW or LPC license

Job description

Job Details

Job Location: Community Support Services - Akron, OH 44311, Position Type: Full Time (40 Hours), Salary Range: $24.00 - $31.75 Hourly, The Opportunity: We are seeking to hire an Intake Specialist to join our Intake & Assessment Team. This individual will provide diagnostic assessments for individuals seeking behavioral health services with the agency.

What You’ll Do

• Provide diagnostic assessment services for persons referred to Community Support Services per established agency procedures, including the completion of all required documentation.
• Consult with immediate supervisor and/or the Chief Clinical Officer regarding clinical concerns including potential risk for self-harm, suicide, and homicide. Follow clinical recommendations as indicated.
• Complete off‑site intakes as assigned.
• Refer persons seen for intake to alternative agencies based on clinical needs when appropriate.
• Assist with responding to clinical inquiries made through agency e‑mail and telephone calls as requested.
• Conduct appropriate follow‑up when individuals do not attend scheduled intake appointments.
• Refer to the Engagement Team when appropriate based on established protocols.
• Coordinate with local hospitals as requested.
• If deemed as a Health Officer by the Summit County ADM Board, conduct assessments for emergency admission, completing any required documentation.
• Observe all rules of confidentiality as it relates to persons served, information both internally and in dealing with outside individual(s) and /or agencies.
• Responsible for being knowledgeable about rights of individuals served and procedures governing them.
• This position is full-time (40 hours a week) working normal business hours.

What We’re Looking For

• Minimum of a Master’s degree in counseling, social work, marriage and family therapy, psychology, or a closely related behavioral health field required.
• Minimum of LSW or LPC required.
• Prior experience in working with individuals with severe and/or persistent mental illnesses desirable.
• Prior experience in behavioral health, including conducting assessments, evaluating risk, developing diagnostic impressions, and making treatment or service recommendations.

About Us

For over 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area.

What We Offer

• Working within in a mission-driven, highly engaged environment
• A supportive, professional workplace with excellent resources
• Engaging, autonomous atmosphere
• Professional Development Assistance and Education Assistance Program
• Program‑Site Eligibility for the Public Student Loan Forgiveness Program
• 401(k) with 5% employer contribution
• 10 paid holidays and 15+ days of PTO annually
• Health, Dental, and Vision insurance
• Subsidized membership to local YMCA branches
• Life insurance and short- and long-term disability

Qualifications

Company's website: www.cssbh.org

Company's Facebook page: https://www.facebook.com/103601489691547/

Community Support Services is an equal opportunity employer utilizing affirmative action for veterans and candidates with disabilities.