Intake & Scheduling Specialist Home Care

Human Touch Home Health Care; Washington (District of Columbia); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health insurance

Paid time off

Sick time

Vision insurance

Job summary

A healthcare organization in Washington, DC is seeking an Intake & Scheduling Specialist for a full-time position. Responsibilities include managing patient intake, authorization, and scheduling while providing excellent customer service. Candidates should have at least 2 years of experience in home health and strong computer skills. This role offers a salary of $21.00 - $25.00 per hour along with benefits including health insurance and paid time off.

Qualifications

• Minimum of 2 years of experience in home health or home care nursing.
• Strong understanding of HMO, Medicaid, and Medicare payors.
• Ability to work in a fast-paced environment.

Responsibilities

• Perform authorization and intake duties, insurance verification.
• Communicate with clients and manage medical records.
• Ensure accurate data entry and maintain patient records.

Skills

Authorization and intake experience

Medical records management

Excellent computer skills

Knowledge of HMO, Medicaid, and Medicare

Interpersonal skills

Organizational skills

Multi-tasking ability

Education

High School degree/GED

AA or BA/BS in related field

Tools

Microsoft Office Suite

Medical terminology

Job description

Intake & Scheduling Specialist Home Care

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Human Touch Home Care is looking for a qualified Intake Specialist to join our team at our DC office.

MUST HAVE HOME HEALTHCARE INTAKE AND SCHEDULING EXPERIENCE

Responsibilities

• Perform authorization, intake duties, insurance verification and eligibility.
• Answer client inquiries, take referrals, and help schedule home care services.
• Assist in managing medical records.
• Facilitate the communication functions of the business office.
• Provide clerical support, and excellent customer service.
• Adhere to all policies and procedures of the company.
• Enter new patients in scheduling system and update patient information as they occur.
• Communicate with clinicians regarding admissions, hospitalizations, discharges expiration and occurrences.
• Assists in managing clients including staffing, scheduling, operations and administration.
• Perform other duties as assigned to meet the goals and objectives of our home care operations.
• Track and maintain records for Authorization department.
• Sort and process incoming reports before putting data into processing software.
• Verify accuracy of data before transcribing.
• Scan documents and save in database to keep records of essential organizational information.
• Respond to employee questions and requests for information in a timely and knowledgeable fashion.
• Proved successful working within tight deadlines and fast‑paced atmosphere.
• Carried out day‑to‑day duties accurately and efficiently.
• Obtain and log accurate patient insurance and demographic information.
• Triage unscheduled and emergency with authorization department.
• Prepare emails to distribute denial letters to medical personnel notating to perform END, POC/Perform DFA.
• Enter scheduled appointments for clinicians to provide ongoing home‑care healthcare services.
• Manage payroll data entry and processing for approximately 23 clinicians as well as comply with predetermined company guidelines.
• Maintain accuracy, completeness and security for medical records and health information.
• Prepare a variety of different written communications, reports and documents.
• Communicate effectively with staff and clients demonstrating respect, friendliness and willingness to help wherever needed.
• Identify and verify insurance coverage of home health care services.
• Obtains and documents prior authorization for home care services from insurance providers.
• Maintains liaison with hospital and insurance personnel, providing information and education on organization services, coverage issues and related areas.
• Collect and maintain statistical data on all referral and submit them regularly as required.
• Attends meetings and participates on committees as required.

Qualifications

• High School degree/GED required. AA or BA/BS in related field is desirable.
• Must have a minimum of 2 years of experience, preferably with at least 1 in home health or home care nursing.
• Must have Authorization, intake, medical records, and excellent computer skills, with knowledge of Microsoft Windows OS, MS Office, Word, Excel and medical terminology.
• Must have a strong understanding of HMO, Medicaid, and Medicare Payors.
• Must have the ability to multi‑task in a fast‑paced environment.
• Must have excellent interpersonal and organizational skills.
• Able to work in group and independent environment.

Job Type: Full‑time

Pay: $21.00 - $25.00 per hour

Benefits

• Health insurance
• Paid time off
• Sick time
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday

Experience

• Intake and Scheduling Specialist: 1 year (Preferred)
• Home Health Care: 1 year (Preferred)

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other
• Home Health Care Services

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