Intake Scheduling Specialist - Bengali Speaking Preferred

CareSource; New York (NY); On-site; USD 41,000 - 66,000; Full time

Job summary

CareSource is seeking an Intake Scheduling Specialist in New York to process referrals, explain program benefits to enrollees, and address Medicaid issues in collaboration with the Entitlement department.

The role requires data-entry accuracy, scheduling RN visits, and coordinating with providers and vendors. Bilingual abilities and experience with EHR/EMR systems are preferred for efficient workflow.

Qualifications

• High School or GED required; Associates degree preferred.
• 2 years experience in healthcare setting preferred.
• Experience with scheduling systems (EHR/EMR) and shared inbox tools (Outlook).
• Bilingual verbal and written communication required.

Responsibilities

• Process incoming referrals with accuracy and completeness.
• Obtain follow-up documentation and secure missing records.
• Schedule appointments aligning client needs with provider availability.
• Coordinate with external vendors to confirm scheduling workflows.
• Track referral statuses and maintain accurate documentation.
• Support process improvements within the intake team.

Skills

Bilingual

Attention to detail

Data entry accuracy

Time management

Education

High School or GED

Associates degree preferred

Experience in healthcare setting

Tools

EHR/EMR platforms

Outlook shared mailboxes

Job description

Job Summary

The Intake Scheduling Specialist processes referrals; explains the program(s) and their benefits to potential enrollees and their families; addresses Medicaid issues of potential enrollees to Entitlement department and timely follows up on their resolution; schedules RNs visits, communicates to referral source about status of referrals; assures accuracy of data entry and demographic updates; provides office assistance to Intake/Outreach department and performs related duties as assigned.

Job Summary

The Intake Scheduling Specialist processes referrals; explains the program(s) and their benefits to potential enrollees and their families; addresses Medicaid issues of potential enrollees to Entitlement department and timely follows up on their resolution; schedules RNs visits, communicates to referral source about status of referrals; assures accuracy of data entry and demographic updates; provides office assistance to Intake/Outreach department and performs related duties as assigned.

Essential Functions

• Process incoming referrals by reviewing documentation for accuracy, completeness, and eligibility, and entering required information into internal systems.
• Assist with obtaining follow up documentation, including outreach to providers, clients, or vendors to secure missing or updated records required to advance referrals.
• Schedule appointments efficiently, ensuring proper alignment of client needs, provider availability, and program requirements. Manage and maintain the shared intake inbox, triaging all incoming communication, responding to inquiries, and routing messages to the appropriate team members promptly.
• Coordinate with external vendors to confirm availability, provide updates, and ensure smooth scheduling workflows.
• Track and monitor referral statuses, following up proactively to prevent delays and maintain accurate documentation.
• Support continuous workflow improvement by collaborating with the intake team and identifying opportunities for process optimization.
• Perform any other job related duties as requested.

Education And Experience

• High School or GED required
• Associates degree preferred
• Two (2) years experience in healthcare setting preferred
• Experience in working with scheduling system (EHR/EMR platforms and shared inbox tools (Outlook shared mailboxes) required
• Bilingual - verbal and communication required

Competencies, Knowledge and Skills:

• Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required
• High attention to detail when reviewing documents, entering data, and managing schedules.
• Above average typing speed with strong precision (40 WPM with 98% accuracy), and the ability to quickly learn and navigate various computer systems, tools, and platforms.
• Professional and clear communication style when interacting with clients, providers, and vendors.
• Strong customer service mindset, demonstrated through timely and professional responses to inquiries.
• Strong organizational and time management abilities, with the capacity to manage high volume referrals and competing deadlines.
• Strong follow through to ensure referrals progress without avoidable delays.
• Effective problem-solving skills to identify scheduling conflicts, missing information, and process gaps, and to provide practical solutions.
• Analytical thinking to identify missing information, anticipate scheduling conflicts, and elevate concerns when needed.
• Adaptability and resilience in fast paced, high-volume environments.

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required

$41,200.00 - $66,000.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Hourly

Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.