Intake Representative

Pathway Law Firm; Beverly Hills (CA); On-site; USD 30,307 - 44,083; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Excellent benefits

Job summary

Pathway Law Firm in Beverly Hills is seeking a client intake specialist to deliver compassionate and efficient service to prospective clients. You will screen inquiries, collect key details, and schedule consultations while maintaining accurate records in our case management system.

The ideal candidate communicates clearly, speaks Spanish and English, and thrives in a fast-paced legal environment. We offer competitive pay, incentives, and opportunities for growth within a collaborative team

Qualifications

• Experience in client intake, customer service, or a legal setting (law firm experience preferred).
• Exceptional communication and active listening skills—you can make clients feel heard and understood.
• Strong attention to detail—you don’t miss the small things.
• Ability to multitask in a fast-paced environment.
• Proficiency with case management software, CRM systems, or similar tools.
• Bilingual (Spanish/English) required.

Responsibilities

• Handle incoming client inquiries with professionalism, empathy, and efficiency.
• Conduct thorough screenings and evaluations to determine case eligibility.
• Gather and input critical case details into the firm's case management system.
• Schedule consultations and follow up with potential clients.
• Collaborate with attorneys and legal staff to ensure seamless case transitions.
• Maintain accurate records and documentation while providing top-tier client service.

Skills

Client intake experience

Exceptional communication

Attention to detail

Multitasking in fast-paced environment

Bilingual Spanish/English

Tools

Case Management Software

CRM Systems

Job description

• Experience in client intake, customer service, or a legal setting (law firm experience preferred).
• Exceptional communication and active listening skills—you can make clients feel heard and understood.
• Strong attention to detail—you don’t miss the small things.
• Ability to multitask in a fast-paced environment.
• Proficiency with case management software, CRM systems, or similar tools.
• Bilingual (Spanish/English) required.

What You’ll Do:

• Handle incoming client inquiries with professionalism, empathy, and efficiency.
• Conduct thorough screenings and evaluations to determine case eligibility.
• Gather and input critical case details into the firm's case management system.
• Schedule consultations and follow up with potential clients.
• Collaborate with attorneys and legal staff to ensure seamless case transitions.
• Maintain accurate records and documentation while providing top-tier client service.

Why You Want to Work at Pathway Law Firm

• Join a firm that values your contributions and invests in your professional growth.
• Work in a collaborative, high-energy environment where your work directly impacts clients’ lives.
• Enjoy competitive pay, performance incentives, and excellent benefits.
• Opportunities for career advancement within a growing, reputable law firm.
• Be part of a team that is passionate about justice and client advocacy.

If you’re passionate about helping people, thrive in a fast-paced legal setting, and want to be part of a firm that truly values its team come Experience the Difference and Go Beyond the Ordinary – Choose Excellence!

At Pathway Law Firm, we have a clear vision: to be a workplace where a diverse mix of talented professionals want to join, grow, and excel. We take pride in delivering exceptional results for our clients and recognize that our success is driven by the hard work, dedication, and creativity of our team.

About Pathway Law Firm. PC

At Pathway Law Firm, we are dedicated to helping individuals navigate complex legal challenges with confidence and clarity. Our firm is built on integrity, client advocacy, and results-driven representation. We are committed to delivering exceptional legal services with compassion and professionalism.

Working at Pathway Law Firm means being part of a highly respected, client-centered team that values collaboration, innovation, and career growth. We invest in our employees by offering a supportive work environment, professional development opportunities, and a culture that fosters success. If you are looking for a firm where your work truly makes an impact and where you will be appreciated for your contributions, Pathway Law Firm is the place for you! Come Experience the Difference and Go Beyond Ordinary – Choose Excellence!

At Pathway Law Firm we believe in Five Foundational Principles:

• Commitment to Excellence – We hold ourselves to the highest standards in client service and legal representation.
• Culture of Teamwork – Collaboration and mutual support drive our success.
• Client-Centered Approach – Every case is handled with care, integrity, and dedication to achieving the best outcome.
• Growth and Development – We provide opportunities for employees to advance their careers and expand their skills.
• Integrity and Transparency – Ethical decision-making and open communication are the foundation of our firm.

We welcome individuals who share our commitment to excellence to apply for our current open position(s) and become a valued part of our team.

The pay range for this role is:

22 - 32 USD per hour (Beverly Hills-Corporate Office)