Intake Program Coordinator

KabaFusion; Cerritos (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

KabaFusion is seeking an Intake Coordinator to support the intake function, manage documentation, payor requirements, and cross-functional scheduling to ensure smooth day-to-day operations.

This role blends operational rigor with light project management, serving as a liaison between intake staff and leadership to drive process improvements and maintain compliance.

Qualifications

• Experience documenting and updating SOPs.
• Familiarity with payer guidelines and submissions.
• Ability to coordinate across departments.

Responsibilities

• Write, maintain, and update Intake SOPs reflecting current workflows.
• Maintain the payor handbook with timelines and submission guidelines.
• Manage calendars and schedule intake-related meetings across departments.
• Prepare and distribute meeting agendas, minutes, and follow-ups.
• Maintain project documentation for intake process improvements.
• Liaise between intake staff and leadership to support project implementation.

Skills

SOP writing

Payor policies

Scheduling coordination

Job description

Come join an exciting and innovative company that puts the “care” back in healthcare! At KabaFusion, our patients come from all walks of life and so do we. We hire GREAT people, period! Our culture celebrates and supports the differences that make us unique. Here, it doesn’t matter what your role is, your hard work and dedication is not only recognized but celebrated. Join us and find out why this is the place to excel and do your best work.

About Us

What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it’s no wonder why KabaFusion is the industry leader in home infusion.

Job Summary

This position is responsible for the coordination and supports the intake function, managing intake documentation, payor requirements, and cross-functional scheduling to ensure smooth day-to-day operations. This role blends operational rigor with light project management, serving as a liaison between intake staff and leadership to drive process improvements and maintain compliance with organizational and regulatory standards.

Essential Duties And Responsibilities

• Write, maintain, and update Intake Standard Operating Procedures (SOPs) to reflect current workflows, policy changes, and best practices.
• Maintain and update the payor handbook, including payor-specific requirements, timelines, and submission guidelines; track policy changes and translate them into actionable process updates.
• Manage calendars and schedule intake-related meetings across departments (operations, clinical, billing, etc.).
• Prepare and distribute meeting agendas, minutes, and follow-up action items to ensure timely execution.
• Maintain project documentation for intake process improvement initiatives, including action logs, scope changes, and post-project evaluations.
• Serve as a liaison between intake staff and leadership to support process improvement project implementation.