Intake Paralegal — Client Access & Administrative Support

Legal Aid of Western Missouri; Joplin (MO); Hybrid; USD 51,750 - 68,310; Full time

Benefits offered by this job

Medical Plans with PPO or HSA options

Dental Plan

Vision Plan

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) and up to 3.5% employer match

Paid Time Off: Vacation, Sick,Personal

Public Service Loan Forgiveness

Job summary

Legal Aid of Western Missouri’s Joplin office is seeking an intake paralegal to build a strong administrative foundation for serving clients and supporting staff. This hybrid role puts you at the heart of our office, conducting intake interviews and screening applicants for services while handling essential administrative duties.

The position emphasizes confidentiality, compassionate client communication, and collaboration across teams.

Qualifications

• Experience in clerical and office administration with strong typing, spelling, grammar, and proofreading.
• Proficiency in Word, Excel, Outlook, SharePoint, and Teams.
• Strong interpersonal and customer service skills for diverse teams.
• Ability to multitask across departments with a solution-oriented mindset.
• High discretion and confidentiality in client and organizational interactions.

Responsibilities

• Answer phones and greet visitors.
• Take applications for services and screen eligibility.
• Conduct intake interviews gathering facts, documents, and details for attorneys.
• Provide administrative support to attorneys and staff across practice areas.
• Prepare letters and correspondence with proper form and grammar.
• Coordinate mail, deadlines, and route time-sensitive materials.
• Maintain client files and records per protocols.
• Enter data into the case management system and open/close cases.
• Schedule appointments and answer routine questions for staff.
• Communicate professionally and confidentially with clients.

Skills

Clerical skills

Office administration

Typing / proofreading

Microsoft Office

Interpersonal skills

Confidentiality

Tools

SharePoint

Teams

Job description

Legal Aid of Western Missouri’s Joplin office is seeking an intake paralegal to build a strong administrative foundation for serving clients and supporting staff. This hybrid role puts you at the heart of our office, conducting intake interviews and screening applicants for services while handling essential administrative duties.

The position emphasizes confidentiality, compassionate client communication, and collaboration across teams.