Intake & Outreach Coordinator — Hybrid, Community Impact

Achievements ABA Therapy; Phoenix (AZ); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Achievements ABA Therapy in Phoenix, AZ, is seeking an Intake & Outreach Coordinator to support families through the ABA intake process and assist with local outreach. This role requires compassionate communication, strong organization, and the ability to manage multiple priorities in a hybrid office and community setting.

The ideal candidate will be bilingual English/Spanish, experienced with CRM systems, and comfortable representing the organization at community events and referrals throughout

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal skills with families and community partners.
• Highly organized with attention to detail and follow-through.
• Comfortable handling high volume calls and emails.
• Ability to manage multiple families and priorities simultaneously.
• Proficiency with computers, CRM systems, and electronic documentation.
• ABA, behavioral health, or related experience preferred.
• Bilingual English/Spanish highly preferred.
• Intake, patient coordination, customer service, or referral coordination experience preferred.
• Must have reliable transportation and travel locally for outreach.
• Valid driver’s license and driving requirements.

Responsibilities

• Serve as a primary contact for families interested in ABA therapy services.
• Guide families through the intake process with compassion and urgency.
• Respond promptly to inquiries and referrals by phone, email, and other channels.
• Gather and review intake documentation including insurance and consents.
• Follow up with families regarding outstanding documentation and next steps.
• Maintain accurate documentation within CRM and company systems.
• Coordinate with internal departments to transition from inquiry to start of services.
• Identify barriers delaying services and elevate concerns as needed.
• Provide families with clear information about the intake process and next steps.
• Maintain HIPAA compliance and confidentiality.
• Community Outreach: Support outreach initiatives to raise awareness of ABA services.
• Visit pediatricians, diagnostic providers, schools, therapy practices, and referral partners in the Phoenix area.
• Distribute informational materials and foster relationships with community sources.
• Represent the organization at events and networking opportunities.
• Track outreach activities, referrals, and contacts.
• Collaborate with leadership to strengthen local referral relationships.
• Occasional weekend availability for events.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Time management

Phone etiquette

CRM proficiency

Documentation skills

Spanish bilingual

Customer service experience

Tools

CRM software

Job description

Achievements ABA Therapy in Phoenix, AZ, is seeking an Intake & Outreach Coordinator to support families through the ABA intake process and assist with local outreach. This role requires compassionate communication, strong organization, and the ability to manage multiple priorities in a hybrid office and community setting.

The ideal candidate will be bilingual English/Spanish, experienced with CRM systems, and comfortable representing the organization at community events and referrals throughout