Intake Office Coordinator - Chicago

The Lisinski Law Firm; Naperville (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, & Vision Insurance

Health Savings Account or Flexible 6S

Dependent Care FSA

Paid Time Off

Job summary

The Lisinski Law Firm is seeking an Intake Office Coordinator in Naperville, IL. This role focuses on delivering a red-carpet client experience, coordinating between clients and multiple departments, and handling inquiries with fluency in English and Spanish.

Ideal candidates have 1-3 years in customer service, strong organizational skills, and proficiency with Microsoft Office. The role supports intake operations and client satisfaction across firm functions.

Qualifications

• Bilingual in English and Spanish required.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent.
• Proficient in Microsoft Office Suite.

Responsibilities

• Greet and assist clients upon arrival and guide them through intake.
• Gather information and conduct initial assessments to support client intake.
• Verify client documentation (IDs and forms) for processing.
• Coordinate and communicate with multiple departments to route requests.
• Take fingerprints after intake and submit to FBI as needed.
• Scan and upload fingerprints and forms into the case management system.
• Prepare intake folders and Welcome Kits for new clients.
• Answer calls and direct inquiries to appropriate team members.
• Confirm and reschedule client appointments as required.
• Maintain a welcoming and organized client area with snacks.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

About the Role

The Intake Office Coordinator is responsible for supporting the intake process for both new and existing clients at the firm. This individual values the importance of providing a red-carpet experience for our clients. In this role, the individual assists with coordinating communication between clients and multiple departments, handling client inquiries, and assisting or delegating requests from clients to the appropriate departments. This candidate should have strong customer service and problem-solving skills, and be fluent in both English and Spanish.

Your Key Contributions

• Greet and assist clients upon arrival.
• Conduct initial assessments and gather necessary information to assist clients.
• Verify client documentation by collecting ID or other necessary information.
• Take client fingerprints following the intake appointment.
• Submit fingerprints to FBI.
• Scan/upload fingerprints and authorization forms into the case management system in a timely manner.
• Scan client documents into case management system as necessary.
• Prepare intake folders to be used by Intake Specialists.
• Prepare and mail Welcome Kits to clients.
• Scan contracts into case management system following signatures.
• Answer and direct incoming calls to the appropriate department or team member.
• Confirm upcoming appointments for clients and reschedule as needed.
• Ensure client welcoming area is clean, organized, and replenished with appropriate snacks.
• Collect client payments and ensure all money handling safety procedures are followed.
• Responsible for ensuring customer satisfaction based on the key performance indicators (KPI’s) established by leadership.
• Complete inventory of office supplies, as needed.

What Makes You a Great Fit

• Must be bilingual in Spanish and English.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent experience.
• Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written.
• Proficient in Microsoft Office Suite.
• Ruthless attention to detail.
• Excellent organizational skills.
• Ability to work independently and proactively.
• Ability to multitask and prioritize work.

Work Schedule

• Monday to Friday 8:30 AM - 5:30PM (CT)

Compensation

The expected salary for this role is $19-$20,13 USD, though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well-beingand are committed to fostering an environment where every team member can feel and perform attheir best.

• 401k Match
• Medical, Dental, & Vision Insurance
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription
• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.