Intake Nurse - RN

Circle of Life; Springdale (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Circle of Life Hospice in Springdale seeks an Intake Nurse to coordinate admissions, gather referral materials, and support patients and families with compassionate care. An unrestricted RN license and strong customer service skills are essential, with experience in EMR, RM, and related systems.

The role requires handling high-stress situations, multi-tasking across departments, and adapting schedules to meet patient needs, including weekend rotations and after-hours as needed.

Qualifications

• Unrestricted RN license.
• Minimum 2 years nursing experience in home health or healthcare facility.
• Ability to handle high-stress environment while maintaining professional boundaries.
• Strong data entry and ability to document in EMR accurately.

Responsibilities

• Coordinate admissions and obtain referral orders and patient records.
• Communicate with families, patients, and clinicians with compassion and professionalism.
• Schedule APRN or physician face-to-face appointments and coordinate timelines.
• Follow up with referral sources and admission team to move referrals to admissions.
• Enter and document referrals and care notes in RM, Wellsky, and EMR systems.

Education

RN license / Registered Nurse credential

Tools

EMR / electronic records

Referral Manager (RM)

Wellsky

SmartMD

Job description

This position will work at our Springdale facility weekdays 830-5 or 9-530. This position will also participate in weekend rotation.

The Intake Nurse is integral in the coordination and execution of the admission process to Hospice services. Demonstrates excellent customer service skills with patients, families, customers, and co-workers. Must be resourceful in overcoming hospice barriers with patients and caregivers. Responsible for obtaining referral orders and patient records.

Unrestricted RN license. Minimum of 2 years of nursing experience in home health, or healthcare facility.. Must be able to deal with human suffering while maintaining professional boundaries. Required to be flexible and change schedule at a moment's notice to meet patient needs. Must have excellent clinical skills and be able to identify/solve problems, consult with the physician, and execute orders to meet patient needs.

1. Understands the sense of urgency required to bring patients onto
2. Ability to multi-task in a high stress environment with incoming phone calls, detailed data entry, compassionate and non-rushed communications with families, professional conversations with physicians, clinic and facility staff and hospitals.
3. Communicates the Hospice philosophy to families and patients effectively, at their pace and with
4. Facilitates the timely conversion of referrals to admissions through coordination with team members and other departments as needed.
5. Ability to work in multiple computer programs at the same
6. Collects data regarding the referral process and accurately documents into EMR and tracking
7. Copy and paste notes from Referral Manager on all pre-admission and NTUC patients into
8. Send consents for home-based and GIP
9. Contact home-based admits walking through consent forms, ensuring understanding and timely
10. Coordinate scheduling of APRN or Physician face-to-face (F2F) appointments
11. Follow up with referral sources, including clinics, SNF/ALF facilities, and Account Executives (AEs).
12. Close pending lists in Referral Manager (RM) and Wellsky for patients who are no longer being followed or have
13. Request medical records for home-based admissions from clinics, hospitals, and
14. Obtain medical records as needed based on requests from admission nurses, liaisons, and Hospice
15. Enter and document Care Navigation (Care Nav) referrals, including task notes, contact information, and service
16. Enter Palliative Care referrals, track consult times, ensure consult notes are signed, email billing info, and monitor patient discharges.
17. Support the entry and update of new referral accounts and physicians in Referral Manager (RM) for Arkansas and
18. Support the entry and update new referral accounts and physicians in SmartMD for Arkansas and Oklahoma
19. Provide phone support for patients, families, referral sources, admission nurses, and
20. Assist with updating daily scheduled admissions and status
21. Attention to timely determination of Attending MD for each admission, including detailed documentation of this
22. May assist with Care Navigation calls to patients, in person for informational visits, and admissions as
23. May be cross trained in Admissions and/or Liaison work, cover visits, and other areas when
24. Assists with the development of care and effectively communicates the patient/family care needs to the
25. Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public, in person, or on the phone.
26. Represents Circle of Life to the community in a positive
27. Demonstrates flexibility, versatility, and a positive attitude with integrating additional duties and flexible scheduling availability for weekend and after hours as needed.
28. Performs other duties as assigned