Intake Manager LPN or RN Home Health and Hospice

Kline Galland; Seattle (WA); On-site; USD 94,000 - 125,000; Full time

Benefits offered by this job

Public Student Loan Forgiveness

403b with employer contribution

Paid Time Off (PTO)

CEU support

Job summary

Kline Galland Benaroya Services is seeking an experienced Home Health & Hospice Intake Manager, LPN or RN, to lead intake, referral, eligibility, and scheduling for our Home Health and Hospice programs. This on-site role collaborates with patients and staff to ensure compliant transitions into care.

RN or LPN with 2–5 years healthcare experience and supervisory capability will manage daily intake workflows, eligibility reviews, and care coordination with hospital discharge planners and clinical

Qualifications

• At least 2–5 years in healthcare with home health or hospice exposure.
• Supervisory or lead experience preferred.
• Strong knowledge of Medicare/Medicaid/private payer guidelines.

Responsibilities

• Oversees intake, referrals, eligibility verification and scheduling.
• Ensures timely, compliant transition of patients into care.
• Collaborates with discharge planners, physicians and clinical teams.

Skills

Team leadership

Referral intake

Healthcare experience

MS Office

Education

RN/LPN license

Healthcare certification

Tools

EHR systems

WellSky

Job description

Kline Galland Benaroya Services is seeking an experienced Home Health & Hospice Intake Manager, LPN or RN to lead our intake, referral, eligibility, and scheduling functions for our growing Home Health and Hospice programs.Due to the nature of this position and the need for direct collaboration with patients and staff, this role is performed on-site and is not a remote opportunity.Job summary: Oversees the end-to-end referral/intake, eligibility verification, and scheduling process to ensure patients transition into care smoothly, quickly, and compliantly.RN Registered Nurse pay scale: $93,600 to $124,800 a yearLPN Licensed Practical Nurse pay scale: $87,360 to $108,160 a yearCore Responsibilities:Operations Oversight: Manage the daily workflow of the intake and scheduling teams, ensuring timely processing of incoming referrals.Eligibility & Compliance: Review patient records for home health and hospice appropriateness and verify insurance authorization under Medicare, Medicaid, and private payer guidelines.Serves as primary referral screener and responder to all incoming referrals into AIDA, Wellsky, fax and email.Clinical Expertise: Assures clinical appropriateness of all home health and hospice admissionsCoordinates complex care transitions from hospital to home health or hospice service, including coordinating including wound care agreements, pain pumps or other specialized services.Screens referrals from hospice for clinical complexities and coordinates needed services such as pain pumps and or wound care contractsStakeholder Collaboration: Partner with hospital discharge planners, physicians, and internal liaisons and clinical teams to clear barriers to admission.Builds and monitors community and customer perceptions of Kline Galland Hospice and Home Health Services as a high-quality provider of services.Works collaboratively with Home Health and Hospice Leadership team members to drive admissions and growth, while maintaining excellence in care and customer service.Team Leadership: Supervise, train, and mentor intake coordinators and support staff.Is part of the Benaroya Services leadership team, promoting process improvement and efficiencies and organizational performance improvement initiatives.Participates in the Administrator On Call rotationPerformance Tracking: Monitor key performance indicators (KPIs) like referral conversion rates and time-to-admission to drive efficiency.Qualifications & RequirementsExperience: 2 to 5 years of healthcare experience, with a strong background in home health and hospice plus 1+ years in a supervisory role.License: LPN Licensed Practical Nurse or RN Registered NurseRegulatory Knowledge: Deep understanding of Medicare Conditions of Participation, state Department of Health regulations, and insurance requirements.Technical Skills: Familiarity with Electronic Health Record (EHR) systems, MS Office Suite.BenefitsWe offer a robust benefits package to support your health, work-life balance, and professional growth:Comprehensive Medical, Dental, Vision, Life and supplemental insurancePublic Student Loan Forgiveness Employer, provides relief on student loans!403b with employer contributionGenerous Paid Time Off (PTO) and Extended Illness LeaveContinuing education / CEU supportSupportive and mission-driven team environmentOpportunities for professional growth and advancement