Intake& Family Coach Supervisor

Safe Families for Children, North Florida; Tallahassee (FL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Safe Families for Children in Tallahassee, FL seeks a full-time Intake & Family Coach Supervisor to oversee the intake process for families seeking support. The role includes supervising staff and volunteers, ensuring timely information collection, and coordinating with community and church partners to provide referrals and services that promote family safety and stability.

The position involves maintaining documentation, supporting quality assurance, and collaborating with leadership to refine

Qualifications

• Strong communication and interpersonal skills for working with families, volunteers, staff and community partners.
• Experience with client intake and customer service to manage inquiries and provide supportive intake experience.
• Knowledge of insurance and related social service or healthcare systems to help families navigate resources and referrals.
• Supervisory and leadership abilities, including coaching staff or volunteers and managing multiple cases or projects.
• Organizational skills, attention to detail, and proficiency with basic computer applications and data systems.
• Commitment to family preservation, trauma-informed practice, and faith-informed community environment.
• Relevant education in social work, human services, counseling, or related field, or equivalent experience.

Responsibilities

• Supervise staff and volunteers and provide oversight of the intake process.
• Review and approve new intakes and coordinate with community and church partners.
• Track case progress and outcomes and ensure timely, accurate documentation.
• Support quality assurance and collaborate with leadership to refine intake processes.
• Assist in coaching and development of family coaches to enhance service delivery.

Skills

Communication

Interpersonal Skills

Customer Service

Case Management

Supervisory Skills

Education

Social Work / Human Services degree

Tools

Case Management Software

Basic Computer Applications

Job description

Company Description

Safe Families for Children is a faith-rooted organization that partners with churches and community members to keep children safe and families together. Guided by values of radical hospitality, generous support, and intentional compassion, the organization builds networks of volunteers who walk alongside families facing social isolation. Safe Families for Children focuses on strengthening families before crises escalates, aiming to prevent child abuse and neglect. The organization also works to reduce the number of children unnecessarily entering the child welfare system by offering practical support and relational care. Team members collaborate closely with local partners to provide hope, stability, and connection for families in need.

Role Description

The Intake & Family Coach Supervisor is a full-time, hybrid role based in Tallahassee, FL, with opportunities for some work from home. This role oversees the intake process for families seeking support, ensuring timely and accurate collection of information and appropriate service referrals. The supervisor provides guidance and oversight to family coaches, supports case planning, and monitors ongoing services to help families remain stable and connected. Day-to-day responsibilities include supervising staff and volunteers, reviewing and approving new intakes, coordinating with community and church partners, and tracking case progress and outcomes. The role also involves maintaining documentation, supporting quality assurance, and collaborating with leadership to refine processes that promote family safety, well-being, and engagement.

Qualifications

• Candidates should possess strong Communication and Interpersonal Skills for working with families, volunteers, staff, and community partners.
• Candidates should possess experience with Client Intake and Customer Service to manage inquiries, gather information, and ensure a supportive intake experience.
• Candidates should possess knowledge of Insurance and related social service or healthcare systems to help families navigate resources and referrals.
• Candidates should possess supervisory and leadership abilities, including experience coaching staff or volunteers and managing multiple cases or projects.
• Candidates should possess organizational skills, attention to detail, and proficiency with basic computer applications and case management or data systems.
• Candidates should possess a commitment to family preservation, trauma-informed practice, and working in a faith-informed, community-driven environment.
• Relevant education in social work, human services, counseling, or a related field, or equivalent experience in child and family services, is preferred.