Intake & Eligibility Specialist – Mental Health Programs

American GI Forum National Veterans Outreach Program; San Antonio, Northern (TX, KY); Hybrid; USD 36,000 - 38,000; Full time

Job summary

The American GI Forum National Veterans Outreach Program in San Antonio, TX is hiring an Intake-Certification Specialist for the Mental Health Program. This full-time clerical role supports the Case Manager, handles data entry into the MIS, and serves as the first point of contact for applicants seeking services.

The position emphasizes respectful interaction with veterans and families, eligibility determination, and processing of support service requests.

Qualifications

• Must be a high school graduate, and some college hours are preferred.
• Must have access to reliable transportation.
• Must always have a current Texas driver’s license.
• Must have applicable automobile liability insurance at all times.
• Must pass drug testing and background check.
• All personnel of the organization must be bondable.

Responsibilities

• Prepare and submit support service requests as needed.
• This position is the first point of contact for all applicants. The person in this position must be able to communicate effectively with applicants, clients, staff members, and outside agencies.
• Must learn client eligibility criteria and use this knowledge in assuring services only to eligible clients.
• Answer incoming calls and listen compassionately to callers and routes call to appropriate staff in an expeditious and timely manner.
• Review all enrollment and support service documents for eligibility and compliance. Issue support services as approved; retain file copies in secure locations; follow up onreceipts or support service requests outstanding.
• Refer ineligible applicants to other programs of the organization or to other community agencies that may provide assistance.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

Skills

Typing

Empathy

Detail oriented

Teamwork

Communication

Education

High School Diploma

Tools

Word

Excel

PowerPoint

Access

Outlook

Job description

The American GI Forum National Veterans Outreach Program in San Antonio, TX is hiring an Intake-Certification Specialist for the Mental Health Program. This full-time clerical role supports the Case Manager, handles data entry into the MIS, and serves as the first point of contact for applicants seeking services.

The position emphasizes respectful interaction with veterans and families, eligibility determination, and processing of support service requests.