Intake Durable Medical Equipment Specialist

10000 Sanford; Bemidji (MN); On-site; USD 45,847,000 - 73,068,000; Full time

Job summary

Sanford Health Equip in Bemidji, MN seeks an intake coordinator to manage DME orders. You will handle inquiries by phone, fax, and email, gather required documentation, and enter data into the Equip system to ensure timely setup and delivery of equipment.

The role requires basic medical knowledge, attention to detail, and ability to work with billing guidelines for Medicare, Medicaid, and other payers. On-site work, 40 hours/week, with a salary range of $16.00–$25.50 per hour.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of computer functions and basic Microsoft Office applications.
• Detail oriented, excellent documentation skills, and ability to follow through to the end.
• Basic knowledge of the medical field, with prior experience in home medical equipment helpful.

Responsibilities

• Receive inquires and orders by telephone, fax, and email.
• Gather all necessary documentation to meet payer requirements and compliance guidelines.
• Process patient information to support timely setup of DME products and services.
• Communicate with Equip clinical staff and referral sources regarding documentation deficiencies.
• Enter new patient accounts and accurate demographics into the Equip system.
• Maintain knowledge of billing guidelines for Medicare, Medicaid and other payers.
• May assist with setting up patient appointments and follow-up calls.
• Complete tasks with minimum supervision, exercising independent judgment.

Skills

Customer service

Communication

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Compensation: Salary Range: $16.00 - $25.50 Union Position: No Department Details

Demonstrates a broad understanding of the DME industry, including the intake process, documentation, billing, compliance, and performance management.

Provide first-line communication with a variety of patients, referral sources, and clinicians to facilitate ordering and delivery of durable medical equipment (DME) products, supplies, and services. Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue. Receive inquires and orders by telephone, fax, and email. Gather all necessary documentation, as it relates to payer requirements, standard operating procedures, and compliance programs. Communicate with Equip clinical staff and referral source regarding deficiencies in documentation to meet the coverage criteria of ordered equipment and supplies. Requests needed documentation via email, in-basket messaging, phone calls, or other agreed upon method of communication. Resolve customer concerns, questions, and complaints regarding sale orders as able, or refer complaint to the Equip clinical staff if unable to resolve. Anticipate patient needs for timely set up of equipment or delivery of supplies and respond quickly to complete the intake process. Create new patient account in the Equip computer system, accurately entering all demographic information, ordering physician and insurance information. Obtains needed medical records to support physician order, verifies insurance, obtains and logs any prior authorizations and prescriptions, and initiates an ABN as needed. Notates all intake information in the Equip patient account. Notifies clinical staff when intake is complete and patient is ready to be set up. Maintain a working knowledge base regarding billing, documentation, and reimbursement guidelines/issues, including but not limited to Medicare, Medicaid, other third party and contracted payers. Depending on department assigned to, may be responsible for setting up patient appointments as well as making follow up calls to patients. Complete tasks with minimum supervision, exercising independent judgment. Perform other duties as assigned by management.

• High school diploma or equivalent.
• Strong knowledge of computer functions and basic Microsoft Office applications.
• Detail oriented, excellent documentation skills, and the ability to follow through to the end.
• Basic knowledge of the medical field, with prior experience in home medical equipment helpful.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].

The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill. Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News.

Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.