Intake/Discharge Coordinator, Austin

The Ridge RTC; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with match

Paid Time Off

Job summary

Altior Healthcare is seeking an Intake & Discharge Coordinator to oversee the clinical intake and discharge processes. This client-facing role requires strong organization, clear communication, and collaboration with clinical, admissions, and program teams to ensure a smooth experience for clients and families.

The position supports comprehensive intake assessments, accurate documentation, and coordinated discharge procedures, contributing to continuity of care in our residential treatment

Qualifications

• Bachelor’s degree preferred; equivalent education and relevant experience considered.
• Minimum of 2 years of experience in residential treatment, facilities management, or behavioral healthcare preferred.
• Minimum of 1 year of experience working with youth and families.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills, particularly in emotionally sensitive situations.
• Proven ability to collaborate effectively with multidisciplinary clinical teams.

Responsibilities

• Coordinate intake with the Clinical Director, Admissions team, and clinical staff to manage the intake process from start to finish.
• Complete intake assessments and ensure all admissions documentation is accurate and complete.
• Welcome new clients and orient them to the treatment milieu.
• Conduct facility tours, phone assessments, and additional admissions-related tasks as needed.
• Communicate professionally and compassionately with clients, families, referral sources, and internal team members.
• Support outcomes research initiatives by gathering client feedback, reviews, and assessment data.
• Coordinate and ensure completion of all discharge procedures, including returning client belongings and finalizing documentation.
• Collaborate with clinical and admissions teams to ensure timely, organized, and supportive discharges.
• Support continuity of care through clear communication and documentation.
• Maintain accurate and timely clinical documentation and support chart audits as needed.
• Participate in treatment team meetings, staff meetings, and in-service trainings.
• Assist with onboarding and training for staff involved in intake and discharge processes.
• Demonstrate professionalism in appearance, communication, and conduct in alignment with agency values and philosophy.

Education

Bachelor’s degree preferred

Job description

About Altior Healthcare

Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.

Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives.

As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.

The Intake & Discharge Coordinator oversees and facilitates all aspects of the clinical intake and discharge process. This role is highly client-facing and requires strong organizational skills, clear communication, and close collaboration with clinical, admissions, and program teams to ensure a smooth and supportive experience for clients and families.

Responsibilities:

• Coordinate with the Clinical Director, Admissions team, and clinical staff to manage the intake process from start to finish
• Complete intake assessments and ensure all admissions documentation is accurate and complete
• Welcome new clients and orient them to the treatment milieu
• Conduct facility tours, phone assessments, and additional admissions-related tasks as needed
• Communicate professionally and compassionately with clients, families, referral sources, and internal team members
• Support outcomes research initiatives by gathering client feedback, reviews, and assessment data
• Coordinate and ensure completion of all discharge procedures, including returning client belongings and finalizing documentation
• Collaborate with clinical and admissions teams to ensure timely, organized, and supportive discharges
• Support continuity of care through clear communication and documentation
• Maintain accurate and timely clinical documentation and support chart audits as needed
• Participate in treatment team meetings, staff meetings, and in-service trainings
• Assist with onboarding and training for staff involved in intake and discharge processes
• Demonstrate professionalism in appearance, communication, and conduct in alignment with agency values and philosophy

Qualifications

• Bachelor’s degree preferred; equivalent education and relevant experience considered
• Minimum of 2 years of experience in residential treatment, facilities management, or behavioral healthcare preferred
• Minimum of 1 year of experience working with youth and families
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills, particularly in emotionally sensitive situations
• Proven ability to collaborate effectively with multidisciplinary clinical teams

Benefits

• Comprehensive benefits package: medical, dental, and vision.
• 401k with 4% match.
• Paid Time Off Programs including vacation, holidays, and illness.

For Direct Care roles:

• Chef made meals onsite.
• Professional trainings provided for development; continuing education assistance for clinicians.
• Supportive clinical supervision and professional development.

Altior Healthcare is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.