Campus Lead, Residential Treatment

The Ridge RTC; Milton (NH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with 4% match

Paid Time Off Programs

Continuing Education Assistance

Chef made meals onsite

Job summary

The Ridge RTC in Milton, NH is seeking a dedicated staff member to enhance program operations and training. The role involves collaboration with various departments and supporting optimal staff performance.

Key responsibilities include coaching staff, responding to client crises, and ensuring adherence to safety protocols. Ideal candidates will have a high school diploma, relevant experience in mental health, and management skills.

Rich benefits package includes medical, dental, vision, and 401(k) matching.

Qualifications

• Experience working with individuals with mental health diagnoses.
• Experience in a management or supervisory role in a residential facility.
• Valid driver’s license with clean driving records.

Responsibilities

• Strategically utilizes staff throughout the facility based on their strengths.
• Provides on-the-floor training and supervision for staff.
• Responds to critical events, client crises, and requests for support.

Skills

Experience with mental health diagnoses

Management skills

Crisis intervention techniques

Coaching and training

Education

High school diploma or equivalent

Job description

Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.

Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side‑by‑side, delivering compassionate, evidence‑based treatment that changes lives.

As part of the Altior network, you’ll find the stability of an established organization with the heart of a close‑knit treatment community where every role matters.

Job Summary

Reports to the Program Director, works collaboratively with Program Managers, Dorm Leads, Clinical Assistants, Training Supervisor, Human Resources, Intake/Discharge Team, Nursing, Facilities, and Clinical team to support optimal program operations.

Responsibilities

• Strategically utilizes staff throughout the facility based on their strengths and needs.
• Provides on-the-floor training and supervision for staff.
• Maintains contact with all pods throughout shift and responds to requests for support.
• Communicates all staff concerns to program management team.
• Demonstrates alignment with Ridge NH leadership team and models professionalism.
• Operates as a “culture keeper”, providing coaching and development to staff regarding professional conduct as a team.
• Responds to critical events, client crises, and requests for support in a timely manner.
• Models CPI aligned de‑escalation strategies.
• Completes all critical incident reports in 24 hours.
• Provides communication to external stakeholders on critical events within 24 hours.
• Identifies and provides solutions to teams managing recurring incidents and elevates any continued concerns to program management.
• Ensures adherence to emergency operating procedures.
• Ensures that the facility remains in ratio (1:4) and that staff scheduled on shift are supported.
• Conducts searches for all dorms randomly and as needed for safety risks.
• Assigns staff and provides coaching and oversight on 1:1 supervision and documentation.
• Provides on‑the‑floor coaching regarding head counts, environment scanning, and zoning.
• Is present during all times of transition.
• Manages accuracy of all spreadsheets (dorm chart), as well as the EHR for occupancy.
• Collaborates with clinical team to support assessments and de‑escalation.
• Provides real‑time direction and feedback to staff regarding the relational model of care, client safety and interventions to support optimal outcomes.
• Collaborates with Training supervisor to support onboarding and training for new hires.
• Communicates all areas where further training is required to program management.
• Elevates employee concerns to human resources and program management team.

Qualifications

• High school diploma or equivalent.
• Experience working with individuals with mental health diagnoses.
• Experience working in management or supervisory level role in a residential facility.
• Education, training, or work/volunteer experience with adolescents.
• Valid driver’s license with clean driving records and current auto insurance.
• Current CPI certification or applicable crisis training and/or education.
• Water Safety certification.
• Comprehensive benefits package: medical, dental, and vision.
• 401(k) with 4% match.
• Paid Time Off Programs including vacation, holidays, and illness.
• Chef made meals onsite.
• Continuing Education Assistance.
• Supportive clinical supervision and professional development.

Altior Healthcare is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.