Intake Data Entry

Sedgwick Claims Management Services; Elgin (IL); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Disability insurance

Life insurance

Employee assistance

Job summary

Sedgwick Claims Management Services in Elgin, IL seeks an Intake Data Entry professional to ensure accurate data for claim handling and customer interactions. You will confirm and audit data and handle inbound calls as needed.

Requirements include a high school diploma or GED and about 1 year of customer service experience; inbound call center experience is a plus. The role emphasizes accuracy, organization, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience or equivalent combo of education and experience.
• Inbound call center experience preferred.

Responsibilities

• Confirm data for appropriate administration purposes.
• Audit data for appropriate administration purposes.
• Make and respond to phone calls as necessary to aid with data accuracy and claim handling.

Skills

Customer service

MS Office

Typing 35 WPM

Organizational skills

Multitasking

Communication

Attendance

Problem solving

Teamwork

Resilience

Education

High school diploma or GED

Tools

Microsoft Office

Windows environment

In-house databases

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Intake Data Entry

Location: Elgin, IL.

Hours: 9am-5:30pm and 10:30am-7pm

PRIMARY PURPOSE: To provide excellent service confirming appropriate data administration for claim handling.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Confirm data for appropriate administration purposes.
• Audit data for appropriate administration purposes.
• Make and respond to phone calls as necessary to further aid with data accuracy and claim handling.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Perform tasks based on the needs of the company or differing situations.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
• Must meet minimum typing requirements (35 WPM).
• Strong organizational skills
• Ability to apply logic to interpret information and make sound decisions.
• Ability to multitask in fast paced environment.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations.
• Responsibility and ownership to ensure callers receive the highest possible customer experience.
• Resilience in changing situations.
• A can-do attitude!

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 17.00

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.