Emergency Services Intake Counselor - Flex/PRN

Universal Health Services; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Health Services in Chicago seeks a qualified clinician to respond to clinical inquiry calls and complete crisis assessments for pediatric patients in high-stress settings similar to an Emergency Room environment. The role requires a Master's degree in a clinical field, licensure or eligibility, and robust experience with mental health crises, triage, and crisis intervention.

BLS/CPI certifications are required during orientation, with strong documentation and teamwork across

Qualifications

• Masters degree required in Social Work, Counseling, Psychology, or related clinical field.
• Two years of psychiatric experience preferred.
• Licensure or eligibility for LPC, LSW, LCPC, LCSW or RN preferred; BLS and CPI certification required on orientation.
• Knowledge of DSM-V criteria, psychotropic medications, and crisis de-escalation techniques.
• Bilingual in Spanish and English preferred.

Responsibilities

• Responds to clinical inquiry calls and completes crisis assessments.
• Oversees admission process and coordinates care with the Physician.
• Maintains records and ensures confidentiality and compliance with mental health laws.
• Collaborates with the multidisciplinary team on admissions, bed availability and deflections.
• Maintains high energy in fast-paced, high-stress emergency service settings.

Skills

Crisis assessment

Clinical triage

Crisis intervention

Documentation

Communication skills

Education

Masters Degree in Social Work, Counseling, Psychology, or related clinical field

Tools

BLS Provider

CPI certification

Job description

Responsibilities

Responds to clinical inquiry calls from families or referring professionals and completes crisis assessments. Crisis assessments include the ability to assess current risk factors (suicidal, homicidal, psychosis, self-injurious, substance abuse, etc., family dynamics, health screen, treatment history, medications, etc.). Provides appropriate clinical triage. Understands basic growth and development needs, specific to the age and population served. Oversees the admission process including appropriateness of the admission, completion of all required admission paperwork, pre-certifications and coordination of care with the Physician. Assures compliance with all applicable mental health laws, codes, rules and regulations. Maintains all data/records regarding the intake and admission process and follows all policies/procedures related to release of information and confidentiality. Collaborates with the multidisciplinary team regarding admissions, deflections, bed availability, and other tasks as needed. Must have physical stamina and high energy level to maintain continuity of quality services to children in mental health crises and their families. This is the equivalent of an Emergency Room environment, it is fast paced and requires the ability to multitask and handle highly stressful situations.

Flex position - no benefits.

Qualifications

JOB SUMMARY:

Responds to clinical inquiry calls from families or referring professionals and completes crisis assessments. Crisis assessments include the ability to assess current risk factors (suicidal, homicidal, psychosis, self-injurious, substance abuse, etc., family dynamics, health screen, treatment history, medications, etc.). Provides appropriate clinical triage. Understands basic growth and development needs, specific to the age and population served. Oversees the admission process including appropriateness of the admission, completion of all required admission paperwork, pre-certifications and coordination of care with the Physician. Assures compliance with all applicable mental health laws, codes, rules and regulations. Maintains all data/records regarding the intake and admission process and follows all policies/procedures related to release of information and confidentiality. Collaborates with the multidisciplinary team regarding admissions, deflections, bed availability, and other tasks as needed. Must have physical stamina and high energy level to maintain continuity of quality services to children in mental health crises and their families. This is the equivalent of an Emergency Room environment, it is fast paced and requires the ability to multitask and handle highly stressful situations.

JOB SPECIFICATIONS:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Education

Masters Degree required in Social Work, Counseling, Psychology, or related clinical field.

Experience

Two years of psychiatric experience preferred.

Licensure/Certification

Licensure or eligibility for licensure (LPC, LSW, LCPC, LCSW) preferred or Registered Nurse in the State of Illinois preferred. BLS Provider certification through the American Heart Association and CPI certification required upon completion of orientation. BLS Provider and CPI certifications must remain active throughout employment.

Knowledge

Thorough understanding of the DSM-V criteria, psychotropic medications, and assessment skills with the ability to develop quick and strong clinical rapport. Working knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA and ILPA process. Must posses a detailed understanding of psychiatric criteria for various levels of care and insurance/benefit verifications. Have the ability to provide de-escalation techniques and crisis stabilization. Must be able to utilize CBT, Trauma Informed Care and Crisis Intervention effectively. Must be able to work cooperatively with other hospital staff and community agencies. Good organization skills, attentive to detail, thorough, as well as excellent oral and written clinical communication skills.

Language

Bilingual in both Spanish and English preferred.

Supervision Received

Director of Emergency Services, Assistant Director, Lead Clinician and/or Supervisor

Supervision Exercised

None

Line of Promotion

Lead Clinician or Supervisor

Working Conditions

Works in the Emergency Services Department, the inpatient units and other areas of the Hospital. Exposure to psychiatric patients who may exhibit violent/aggressive behavior. Potential for exposure to communicable diseases, blood/body fluids and other hazardous waste. General hospital environment.

Physical Requirements

Ability to proficiently communicate verbally and in writing. Physical agility to manage patients. Push, pull and lift up to 50 pounds. Intermittent sitting, standing, walking, bending, reaching and stooping.

Job Classification

Non-Exempt

Hours

Hours vary based on coverage for 24/7 department and may include day, evening, night and weekend shifts.

This job description in no way states or implies that these are the only duties to be performed by this employee.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.