Intake Counselor

JourneyPure At The River; Murfreesboro (TN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) after 90 days

Paid Time Off

Health, Dental, & Vision Insurance (60

Competitive Compensation

Job summary

JourneyPure At The River in Murfreesboro, TN is seeking an Intake Counselor to guide prospective patients through admission, ensuring a welcoming and clinically appropriate transition into treatment.

This role requires strong communication, organization, attention to detail, and the ability to work in a fast-paced behavioral health environment, coordinating with clinical and medical teams.

Qualifications

• Bachelor's degree in Social Work, Counseling, Psychology, or a related field required or preferred.
• At least 1 year of experience in behavioral health is desirable.
• Valid driver's license required and knowledge of substance abuse/dual diagnosis treatment helps.
• Ability to document and communicate clearly with patients, families, and staff.

Responsibilities

• Welcome and assist patients and their families through the admissions process.
• Conduct intake assessments and document results accurately in records.
• Coordinate admission logistics and verify demographic/insurance information.
• Provide education and orientation to new clients in detox and treatment programs.
• Collaborate with clinical and medical teams to support placement and continuity of care.
• Document significant events in client records in a timely manner.
• Maintain professional boundaries and report client behaviors to the nurse on duty.

Skills

Strong communication

Organizational skills

Attention to detail

Fast-paced environment experience

Education

Bachelor's degree in Social Work, Counseling, Psychology, or a related field

Job description

Intake Counselor

Our mission is to help people become healthy and stay healthy. Our high standards attract well-known behavioral health professionals from across the country. Their commitments to ethics and patient success are backed by the highest accreditation in the industry.

Position Summary

Intake Counselor is responsible for guiding prospective and incoming patients through the admission process while ensuring a smooth, welcoming, and clinically appropriate transition into treatment. This position serves as an important first point of contact for patients and their loved ones and requires strong communication, organization, attention to detail, and the ability to work effectively in a fast-paced behavioral health environment.

Intake Counselors complete admission assessments and required documentation, verify patient demographic and insurance information, obtain necessary consents and releases, coordinate admission logistics, communicate with patients, families, referral sources, and internal departments, and ensure all required information is accurately documented in the electronic medical record. The Intake Counselor also works closely with the clinical and medical teams to support appropriate placement and continuity of care.

Benefits

• 401(k) (After 90 days of continuous employment)
• Paid Time Off (PTO)
• Health, Dental, & Vision Insurance (Offered after 60 days of employment)
• Competitive Compensation

Responsibilities

• Welcome and assist patients and their families, guiding them through the admissions process
• Conduct intake assessments and utilize evidence-based assessments as needed
• Adhere to company Standards of Care to ensure proper care and accurate documentation
• Document all significant events in client records clearly, concisely, and in a timely manner.
• Participate in interdepartmental staff reports between medical and clinical departments.
• Assist with admitting clients and provide program orientation to new clients in detox.
• Provide education and therapeutic guidance to clients, including explanation of program schedules and activities.
• Respond therapeutically to inappropriate client behaviors and maintain professional boundaries.
• Report all client behaviors and activities to the nurse on duty.

Qualifications

• Desired Bachelor's degree in Social Work, Counseling, Psychology, or a related field
• Alternatively, at least 1 year of experience in behavioral health
• Experience in substance abuse or mental health setting preferred.
• Valid driver's license required.
• Knowledge of chemical dependency, dual diagnosis treatment, and rehabilitation requirements.
• Emotionally stable with strong coping skills; ability to relate to individuals in varying levels of distress

Schedule:

• Full-time position with flexible scheduling based on department needs

JourneyPure is an Equal Opportunity Employer