Intake Counselor

JourneyPure at The River; Murfreesboro (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) after 90 days

PTO

Health/Dental/Vision Insurance

Competitive compensation

Job summary

JourneyPure at The River is seeking an Intake Counselor to guide prospective and incoming patients through the admissions process. You will be the first point of contact, ensuring a welcoming, clinically appropriate transition into treatment with strong communication and organization.

You will conduct intake assessments, verify demographics and insurance, coordinate logistics, document in the EMR, and collaborate with clinical teams to support placement and continuity of care.

Qualifications

• Strong communication, organization, and attention to detail are required.

Responsibilities

• Welcome and assist patients and families through admissions.
• Conduct intake assessments and utilize evidence-based assessments as needed.
• Adhere to Standards of Care for proper care and documentation.
• Document significant events in client records clearly and timely.
• Coordinate interdepartmental staff reports between medical and clinical departments.
• Assist with admitting clients and program orientation in detox.
• Provide education and therapeutic guidance on schedules and activities.
• Respond to inappropriate client behaviors and maintain professional boundaries.
• Report client behaviors to the nurse on duty.

Skills

Communication skills

Organization

Attention to detail

Education

Bachelor's degree in Social Work, Counseling, Psychology, or a related field

Job description

Intake Counselor

Our mission is to help people become healthy and stay healthy. Our high standards attract well-known behavioral health professionals from across the country. Their commitments to ethics and patient success are backed by the highest accreditation in the industry.

Position Summary

The Intake Counselor is responsible for guiding prospective and incoming patients through the admission process while ensuring a smooth, welcoming, and clinically appropriate transition into treatment. This position serves as an important first point of contact for patients and their loved ones and requires strong communication, organization, attention to detail, and the ability to work effectively in a fast-paced behavioral health environment.

Intake Counselors complete admission assessments and required documentation, verify patient demographic and insurance information, obtain necessary consents and releases, coordinate admission logistics, communicate with patients, families, referral sources, and internal departments, and ensure all required information is accurately documented in the electronic medical record. The Intake Counselor also works closely with the clinical and medical teams to support appropriate placement and continuity of care.

Benefits

• - 401(k) (After 90 days of continuous employment)
• - Paid Time Off (PTO)
• - Health, Dental, & Vision Insurance (Offered after 60 days of employment)
• - Competitive Compensation

Responsibilities

• Welcome and assist patients and their families, guiding them through the admissions process
• Conduct intake assessments and utilize evidence-based assessments as needed
• Adhere to company Standards of Care to ensure proper care and accurate documentation
• Document all significant events in client records clearly, concisely, and in a timely manner.
• Participate in interdepartmental staff reports between medical and clinical departments.
• Assist with admitting clients and provide program orientation to new clients in detox.
• Provide education and therapeutic guidance to clients, including explanation of program schedules and activities.
• Respond therapeutically to inappropriate client behaviors and maintain professional boundaries.
• Report all client behaviors and activities to the nurse on duty.

Qualifications

• - Desired Bachelor\'s degree in Social Work, Counseling, Psychology, or a related field
• - Alternatively, at least 1 year of experience in behavioral health
• - Experience in substance abuse or mental health setting preferred.
• - Valid driver\'s license required.
• - Knowledge of chemical dependency, dual diagnosis treatment, and rehabilitation requirements.
• - Emotionally stable with strong coping skills; ability to relate to individuals in varying levels of distress

Schedule:

• Full-time position with flexible scheduling based on department needs

JourneyPure is an Equal Opportunity Employer