Intake Coordinator RN - PACE

TriHealth; Norwood (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

TriHealth is seeking a PACE Intake Coordinator, RN, to oversee the enrollment process for new participants in their PACE program. This role involves educating potential participants on benefits, conducting eligibility screenings, and ensuring all medical information is collected accurately. The ideal candidate will have a nursing degree and strong customer service skills, fulfilling crucial responsibilities while promoting the PACE model effectively.

Qualifications

• Must have a nursing degree from an accredited institution.
• Basic Life Support (BLS) certification preferred.
• Experience in patient assessment and coordination.

Responsibilities

• Oversee enrollment for the PACE of Cincinnati program.
• Conduct eligibility screenings and assist with Medicaid applications.
• Educate participants and caregivers on PACE benefits.

Skills

Educating participants

Coordination

Customer service

Assessment skills

Education

Graduate of an accredited School of Nursing

Job description

Job Overview:

The PACE Intake Coordinator, RN, oversees the intake and enrollment process for new participants to the Program of All-Inclusive Care for the Elderly (PACE). This position is responsible for educating potential participants and their caregivers on the benefits of the PACE of Cincinnati Program. The PACE Intake Coordinator, RN will work independently to set intake appointments and document incoming participants' medical needs. Gathers crucial medical and social information for new participants during the enrollment process. The PACE Intake Coordinator, RN may provide tours of the PACE center,

Job Requirements:

Graduate of an accredited School of Nursing. (Required)
Basic Life Support (BLS) Preferred

Job Responsibilities:

Responsible for overseeing all aspects of new PACE participant enrollment into the PACE of Cincinnati program.
Conducts PACE eligibility screenings and enrollment assistance activities to determine initial PACE enrollment eligibility. Determines Medicare and Medicaid eligibility status as appropriate. Assists potential enrollees with the Medicaid application process (as applicable).
Collects potential PACE participant enrollment information, including necessary consents and authorizations, before initiating the formal enrollment process. Responsible for assessing potential PACE participants to establish their physical, medical, social, and emotional needs at the time of enrollment.
Conducts home visits on potential participants to assess initial level of care status. Educates new potential participants and their caregivers on the PACE model. Provides professional and respectful customer service to potential participants/caregivers and to referral partners in the community.
Coordinates level of care determinations with Ohio Department of Aging staff.
Presents detailed information on new enrollments to the PACE Interdisciplinary Team prior to enrollment. Closely tracks referral data and works with PACE leadership to identify trends and opportunities.
Maintains current knowledge of and always adheres to Medicare/PACE Prohibited Marketing Practices.

Working Conditions:

Bending - Rarely
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 lbs. - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Rarely
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community