Intake Coordinator-Pharmacy

UnityPoint Health; Urbandale (IA); On-site; USD 36,000 - 56,000; Full time

Job summary

UnityPoint Health in Urbandale, IA is seeking an Intake Specialist for Infusion Services to manage new referrals, verify benefits, and enter data into the EMR. The role supports coordinating care with the home health and pharmacy teams and requires excellent attention to patient eligibility and payer requirements.

The position is full-time with shift options and rotating weekend/holiday call, and offers benefits as part of UnityPoint Health's total rewards program.

Qualifications

• High School Diploma/GED required.
• One year of medical experience preferred.
• Pharmacy Support Person (PSP) upon hire.

Responsibilities

• Responsible for all new referrals for Infusion Services and ensures patient eligibility and benefits are verified.
• Processes incoming work orders, interviews referral sources to collect demographic and financial data, and secures verification and authorization of benefits.
• Specializes in one or more service lines while maintaining knowledge of all service lines.
• Directs inquiries and referrals to appropriate individuals/service lines and coordinates calls from referral sources and patients.
• Initiates and coordinates prior authorization requests with third-party payers and follows up as needed.

Education

High School Diploma/GED

Job description

• Shift: 8-430 or 830-5 with rotating weekend/holiday call
• Job ID: 189696

• Area of Interest: Patient Care
• FTE/Hours per pay period: 1.0
• Department: Intake- Specialty Pharmacy
• Shift: 8-430 or 830-5 with rotating weekend/holiday call
• Job ID: 189696

Overview

Responsible for all new referrals for the Infusion Services. Knows and understands insurance contracts, obtaining prior authorizations and benefits. Re-verifies eligibility and benefits as changes occur. Enters all information into the EMR.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Responsible for looking at the individual needs of each patient/customer and matching those needs to the many services Iowa Health Home Care has to offer; utilizing other members of the home care coordination team as necessary to coordinate services outside of the specialized service line.
• Processes all incoming work orders, interviewing client/referral source to secure demographic and financial and qualifying data, and securing verification and authorization of benefits as appropriate.
• Specializes in one or more of the agency's service lines, yet is responsible for having a basic knowledge of all service lines.
• Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers.
• Initiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.

Qualifications

Education

• High School Diploma/GED

Experience

• One year of medical experience, preferably in community home health or pharmacy

Licensure/Certification

• Pharmacy Support Person (PSP) Upon Hire

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