Intake Coordinator II, Office of Ethics

The Chronicle Of Higher Education, Inc.; Fort Myers (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Florida Gulf Coast University is seeking an Intake Coordinator II for the Office of Ethics & Compliance to support concerns related to EEO, Title IX, and compliance. The role is the primary contact for students, faculty and staff and involves intake, assessment and coordination of sensitive matters.

The successful candidate will work with campus partners, gain experience across compliance areas, and contribute to ongoing program improvements in a high-volume environment.

Qualifications

• Seven years of relevant full-time experience OR a Bachelor's degree plus three years of relevant full-time experience.
• Experience operating personal computers and proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and video conferencing platforms.

Responsibilities

• Serve as the initial point of contact for concerns related to EEO, Title IX, compliance and ethics.
• Conduct initial assessments to identify nature, scope and urgency of matters and determine next steps.
• Collect and verify information during intake, including contacts, allegations, witnesses and documentation.
• Refer or escalate cases as appropriate and connect individuals with university resources.
• Assist with investigation processes, informal resolutions, and compliance reviews.
• Coordinate accommodations and supportive measures under university policies and regulations.
• Maintain intake files and confidential case records; prepare reports and analyses.

Skills

Interpersonal skills

Organizational skills

Communication skills

Confidentiality

Teamwork

Independence

Education

Bachelor's degree

Tools

Microsoft Office

Video conferencing (Zoom/Teams)

Job description

Intake Coordinator II, Office of Ethics & Compliance

Job Summary

The Office of Institutional Ethics & Compliance (OIEC) isseeking an individual to serve in an important role supportinginstitutional work involving ethics, compliance, equal employmentopportunity, and Title IX. The position serves as an importantpoint of contact for students, faculty, and staff and plays a keyrole in the intake, assessment, and coordination of sensitivematters.

As the beginning role within a growing OIEC career path, thisposition provides the opportunity to develop broad knowledge andexperience across multiple areas of institutional compliance andcomplaint resolution. The successful candidate will work closelywith OIEC staff and campus partners, gain experience with a widerange of matters, and build the knowledge and skills necessary forcontinued professional growth within OIEC.

FGCU is building a culture of curiosity, commitment andcollaboration. We value employees who successfully work with othersand drive positive change through critical thinking and decisiveaction. If you thrive in an environment of innovation,accountability and mutual respect, you will find a good homehere.

Job Description

Typical duties include but not limited to:

• Serves as the initial point of contact within the Office ofInstitutional Ethics & Compliance for concerns related to EqualEmployment Opportunity (EEO), Title IX, compliance, andethics.
• Conducts initial assessments of reported concerns to identifythe nature, scope, and urgency of the matter and determineappropriate next steps.
• Collects, documents, and verifies relevant information duringthe intake process, including complainant contact information,allegations, witnesses, supporting documentation, evidence anddesire outcomes.
• Evaluates reported concerns and determine appropriate referralor escalation for review or investigation. Connect individuals withappropriate university resources, including Faculty Affairs, theDean of Students, University Ombuds, and Employee Relations, asappropriate.
• Assists with complaint resolution and the investigativeprocess, including facilitating informal resolutions, compliancereviews, and other appropriate resolution processes.
• Coordinates supportive measures and accommodations related topregnancy, religion, and other applicable circumstances inaccordance with university policies and applicableregulations.
• Coordinates intake and investigation assignments and monitorcases to facilitate timely follow-up, communication, andresolution.
• Collaborates with internal partners to facilitate theappropriate transition and coordination of complaints throughestablished resolution processes and maintain effective casemanagement practices in a high-volume environment.
• Provides training, support, outreach, and programming relatedto equal employment opportunity, Title IX, compliance, ethics, andrelated institutional policies.
• Establishes and maintains complaint intake files and accurate,confidential records of case activity, communications, and relateddocumentation.
• Prepares regular reports and analyses regarding intakeactivity, case demographics, trends, and other information tosupport monitoring, assessment, and continuous improvement.

Other duties:

• Serves as a Campus Security Authority as outlined by the CleryAct
• Assists with office events or programs as needed
• Assists with administrative tasks such as monitoring emails,answering phones, etc.
• Other duties as assigned.

Additional Job Description

Required Qualifications:

This position requires either seven years of relevant full-timeexperience or, as an alternative, a Bachelor's degree from anaccredited institution in an appropriate area of specialization andthree years of relevant full-time experience

Additional Minimum Requirements

• Experience operating personal computers and proficient withMicrosoft Office (Word, Excel, PowerPoint, and Outlook) softwareand video conferencing platforms (Zoom, Teams
• Any appropriate combination of relevant education, experience,and/or certifications may be considered.

Preferred Qualifications:

• Master's Degree from an accredited institution
• Experience in human resources, compliance, legal, socialservices, higher education, or a related field involving complaintintake or case management.
• Work experience with EEO and/or Title IX complaints.
• Bilingual.
• Experience working in fast-paced, high-volume environmentsinvolving sensitive or complex matters.

Knowledge, Skills, & Abelites:

• Proven ability to think strategically and approach challengeswith creativity.
• Demonstrated track record of reliability, meeting goals, andholding oneself accountable.
• Strong interpersonal skills and experience working effectivelyacross teams.
• Knowledge of relevant laws, regulations, and compliancestandards (e.g. ADA, FERPA, EEO, Title IX).
• Excellent interpersonal, verbal and written communicationskills.
• Excellent organizational skills with a high attention todetail.
• Ability to work successfully as both a member of a team andindependently with minimal supervision.
• Ability to interact in a professional manner with staff,faculty, students, and the general public.
• Ability to maintain confidentiality and discretion at alltimes.
• Ability to gather data, analyze results, and prepare reportsand other written materials.
• Ability to interview students and employees who may have been affected by an on campus discriminatory incident and assist in theresolution as assigned.
• Ability to work evenings, nights and weekends asnecessary.

Institutional Values & Behavioral Expectation

• Seek out new approaches to improve outcomes; remain open forfeedback and new ideas.
• Lead with integrity; consistently produce high-quality work;persevere to overcome obstacles to meet deadlines and achievedeliverables.
• Share information and insights thoughtfully; build partnershipsacross departments; communicate respectfully; support colleagues toachieve common goals.

Pay Grade: 17

FGCU is a State University System of Florida member and an EqualOpportunity and Equal Access employer. All qualified applicantswill receive consideration for employment without regard to race,color, religion, sex, age, national origin, disability, orprotected veteran status.